We encourage outside walking meetings, taking the stairs instead of the lift, healthy eating and mindfulness, with our leaders role modelling strong health and wellbeing behaviours.

We put the safety of our people first and this helped decrease the number of lost time injuries throughout the year from 15 to 11. This equates to a lost time injury frequency rate of 1.79 (12-month rolling average per million hours worked), below our target of 2.0.

The mental health of our people is just as important as their physical health. This is why we provide tailored interventions and awareness programs so employees feel safe and supported – including vicarious trauma training for telehealth teams.

This is in addition to our free and confidential employee assistance program which we also extend to their families. We also continued to offer uncapped paid leave to any employee experiencing domestic and family violence.

We believe our people are our best asset – and we want every team member to feel proud of the impact they’re having on our customers and our community.