We’re a health company working to create Better Health for Better Lives by providing the best health and wellbeing experience for people across Australia. Building upon our 47-year history as one of Australia’s leading health insurers, our Medibank and ahm brands now support millions of customers to manage their health and wellbeing through personalised products and services.
Quick facts
For the 2023 financial year
Quick snapshot
Value and support
- c. $1.15 billion in total COVID financial support to date (as at 30 June 2023)
- $6 billion total claims paid
- 1.1 million+ hospital admissions supported
- 27.4 million+ extras services supported
- 500,000+ surgical procedures supported
- $25 million+ out-of-pockets saved through Members’ Choice Advantage
- 2.96% lowest average premium increase in 22 years
- 586,288 customer cover check-ins
- 34 hospitals in our no gap program
- Customer advocacy of 40.1 for Medibank and 42.7 for ahm
Health and wellbeing
- 697,000 Live Better rewards participants
- 16,493 preventative health program participants
- 10,638 customers used Medibank at Home
- 1.6 million+ virtual health interactions
- 7.7/10 employee engagement
- 83% of employees reporting they have the flexibility to manage work and life commitments
- 48% of our Group and senior executives are women
- Launched culture change program called work. reinvented
- 3rd globally and 2nd in Australia in the Equileap 2023 Global Gender Equality index
- 20% male participation in parental leave
- $3.0 million+ community investment
- 300,000+ parkrun participants
- 3rd phase of research for the We Are Lonely Index
- Developed a new season of our We Are Lonely podcast
- Established partnership with ReachOut
- $940,000 invested in health research
- Partnerships with Aboriginal and Torres Strait Islander groups including, Australian Indigenous Doctors’ Association, Indigenous Defence & Infrastructure Consortium, Supply Nation, Dhiira, Thamarrurr Youth Indigenous Corporation and the Wadeye community in the Northern Territory
- c. $1.4 million spend with Aboriginal and Torres Strait Islander businesses
- Developed new External Partners' and Suppliers' Code of Conduct
- Ongoing commitment to achieving Net Zero by 2040 including Net Zero against our Scope 1 and 2 emissions by 2025
- Certified carbon neutral under the Australian Government’s Climate Active program for our business operations’ Scope 1, 2 and 3 emissions
- c. $15 million in green bonds
Learn more in our Annual Report 2023 and Sustainability Report 2023.
c. $1.15 billion
Total COVID financial support (as at 30 June 2023)
$6.0 billion
Total claims paid in FY23
4 million+
Health insurance customers as at 30 June 2023
2.96%
Our lowest average premium increase in 22 years (deferred until June 2023)
3,640
Number of employees, including around 950 health professionals (headcount at 30 June 2023)
27.08%
Market share at 30 June 2023 (industry average, resident policyholders, June 2023)
$3 million+
Community investment in FY23, including sponsorships and partnerships
c. $7 million
Productivity savings in FY23