As many people continued managing costs of living challenges this half, we’ve continued delivering more value to our customers, investing in their experience and providing them with greater support in their health.
Our strong result this half reflects our customer focus and the benefits of our disciplined approach. It shows our momentum, the deep relationships we have with our customers and our strength as a health company.
This is giving us the capacity to do more for our customers, to support health providers and to invest in the health transition that Australia needs.
We are returning a further $160 million as part of our COVID give back program, which will take our total customer support to a record $1.62 billion.
And we’re playing a greater role in the health of our customers, delivering access to personalised models of care.
As community concern has grown about the cost of living, health system capacity and mental health, we are addressing all three.
Our half year 2025 story
Our highlights
We’ve made healthcare more affordable, delivering greater savings and more value to our customers;
• $14m in out-of-pocket savings through Members’ Choice Advantage
• around $15m in Live Better rewards redeemed
• launched a Virtual Psychology Clinic and extended our 24/7 mental health support line to online chat, providing unlimited around the clock access - for all Medibank customers
• expanded our no gap program by an additional 7 sites to 41 sites, and saved customers $5.7m in out-of-pocket costs since launch.
We’ve played a greater role in our customers’ health and wellbeing;
• 49%+ of Medibank policyholders engaged with health and wellbeing services
• Live Better membership up more than 13% to 889,000
• 94,000 enrolments in our clinician-led preventative program and Live Better self-paced digital prevention programs
• 158,000 virtual health interactions for Medibank customers (up 9.3%) from Amplar Health and their partners
• 100,000+ community homecare visits from Amplar Health
We’re investing in the health transition our country needs, expanding personalised care options like homecare, virtual health and short stay, and funding prevention and mental health care;
• Saved 104,000 hospital bed days through our prevention and homecare programs
• Opened a new short stay hospital, Adeney Private - Australia’s first private hospital to offer no gap on all treatments for eligible customers - through our joint venture with a group of doctors
• 2.2m health interactions delivered by our Amplar Health network to people across the country
• Invested around $59m in health acquisitions over the last 18 months to support both future growth and Australia’s health transition
Key financials
We have grown customers in both our resident and non-resident markets and seen strong momentum in Medibank Health.
Group operating profit, which excludes the impacts of COVID, reflects a 10.2% increase in Health Insurance operating profit and 40.8% growth in Medibank Health segment profit including the benefit of our increased investment in Myhealth.
Our shareholders will receive an interim ordinary dividend of 7.8 cents per share (up 8.3%) fully franked.
What's next
We will keep giving customers more of a reason to choose us and stay with us, tailoring health solutions to meet their needs and enhancing our customer experience.
We will champion new personalised care options – expanding homecare, virtual care, short stay and primary care to deliver greater value and control.
We are also taking on the responsibility to be a leader in mental health, which touches every family and every community in Australia.
And we will keep working alongside the government on healthcare reform to improve affordability and access, encourage innovation, and to keep Australia’s health system one of the best in the world.
Further enquiries
For media
Emily Ritchie
Hub Lead, External Affairs
+61 429 642 418
emily.ritchie@medibank.com.au
For investors/analysts
Colette Campbell
Hub Lead, Investor Relations
+61 475 975 770
investor.relations@medibank.com.au
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