23 November 2020 update - Medibank has reopened its South Australian stores following the Government lifting some COVID-19 restrictions.
Medibank has closed its stores in South Australia to protect the health and safety of our team and customers following an increase in COVID-19 cases.
The decision to temporarily shut the stores effectively immediately, follows the South Australian Government’s announcement of a six-day lockdown to stop the spread of COVID-19.
Medibank Chief Customer Officer David Koczkar said the top priority is ensuring the health and safety of our people, customers and the wider community at this challenging time.
“We know that many of our customers enjoy coming into stores to have face-to-face conversations with us, but these are necessary steps to ensure we play our part in fighting this latest coronavirus outbreak,” Mr Koczkar said.
“We thank our customers for their patience and understanding during this time as we continue to support them a little differently, via phone or our digital channels.”
Our South Australian retail team will now work from home and be redeployed across other customer support channels including our phone and messaging channels.
“I am proud of the resilience shown by our people not just in South Australia but across the country to adapt so quickly to the changing situation that has been caused by the COVID-19 pandemic, while still providing the best possible customer service,” Mr Koczkar said.
All Medibank stores across Australia have strict hygiene standards to protect the health of our people and all visitors. These include daily cleaning, sneeze guards in place at all desks, touchless hand sanitiser available at the entrance, and limits to the number of people in store at any one time.
Medibank remains focused on providing our customers with all the support they need by calling 132 331, logging onto the My Medibank app or using 24/7 web chat via the website for any enquiries.
