Build your own extras to support your health needs

Medibank customers will become the architect of their own extras cover with the launch of a new product that lets them choose and pay for the bundles of services they need.

My Choice Extras starts with a bundle of core services that features some of the services most requested by customers, such as dental (general and major) and optical. Also included is psychology and counselling, without any waiting periods, to reflect the ongoing impacts of COVID on mental health.

From there, customers have the choice to add additional bundles that suit their individual needs. They then add the move bundle which is designed for customers looking for physio, osteo and remedial massage, while the family bundle includes services that families commonly need such as orthodontics, speech therapy and occupational therapy. And customers looking for cover that includes blood pressure monitors, hearing aids and podiatry will find the support bundle meets their needs.

Medibank Group Executive for Customer Portfolios, Milosh Milisavljevic said My Choice Extras was developed using claims data and feedback from our customers.

“We want our customers to maximise the value they get from their extras cover, which we know helps them to keep healthy, happy and active. This is important to us as we see every day how preventative health measures can make a difference to our customers’ wellbeing,” he said.

“We’re also going a step further and rewarding customers with Live Better Rewards points for going to the dentist or getting new prescription glasses at a Members’ Choice Advantage provider.

“Our customers wanted a distinct and affordable extras product where they have more choice to pick the bundles of services they’ll use.

“They have more flexibility to change their cover at any time to suit their needs, putting them in control of the services included in their extras cover.

“This is another step forward in delivering our customers a simple experience, where they can save money by only paying for the bundles of services they need.”

The launch of My Choice Extras for Medibank customers follows the introduction of choosable extras for ahm health insurance customers earlier this year. This cover also gives customers more choice to build a product with the services that suit their needs.

“The fantastic response demonstrates the value that customers see in having more choice and control in how they use their extras cover,” Mr Milisavljevic said.

Further information about My Choice Extras:

All My Choice Extras products come with 100% back on up to 2 annual dental check-ups each year at Members’ Choice Advantage providers, unlimited emergency ambulance, 100% back on an annual flu vaccination and 100% back on optical at recognised providers.

Check your My Choice Extras cover summary for annual limits and waiting periods.

Customers will receive 100% back on their first Members’ Choice consult each year for their first service at one of the following services - physio, chiro, acupuncture, remedial massage or podiatry, if the service is included in their My Choice Extras cover.