“Since joining Medibank in July 2016, my focus has been on how we can do things better for our customers, as well as improving value and delivering better products and services. Regardless of the outcome of the legal proceedings, which is centred on decisions made by the business almost 3 years ago, it’s clear that our customers would like us to do more to help them understand the potential for out of pocket costs, and they’d like us to do more to improve transparency and to help them navigate Australia’s healthcare system. I am committed to leading this change for our customers. We continue to work collaboratively with Government and the industry to improve customer outcomes. While this matter is before the Federal Court I need to respect the process and am unable to make any further comments about the case until the proceedings are complete.”
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