Medibank continuing to support customers during lockdown

Medibank has a range of support measures for customers doing it tough during lockdowns in New South Wales, Victoria and South Australia.

Group Executive, Customer and Brands Rob Deeming said it’s important our customers know that we are here to support them during this extremely challenging time.

“The coronavirus pandemic continues to present us with significant health and economic challenges as millions of Australians endure more lockdowns,” he said.

“Some of our customers are facing uncertainty and stress around their employment, whether or not they can pay their household bills and the mental health challenges of the pandemic.

“We have so far provided $300 million in total support to our customers, including most recently announcing $105 million in COVID-19 permanent net claims savings being distributed to customers through premium relief.

“I’d encourage customers who are experiencing financial hardship to contact us to discuss a range of options to help them through this difficult time including policy suspensions and support with paying premiums.”

Customers are still able to receive temporary benefits towards heart, lung and kidney hospital admissions, including those related to COVID-19, regardless of their hospital cover.

Medibank and ahm customers with extras cover can also continue to claim for teleconsultations across 7 allied health services including psychology and counselling.

“It’s important that where possible our customers continue to access their usual level of care, even if it is via phone or video consultations,” Mr Deeming said.

“We have 24/7 Mental Health Phone Support for Medibank and ahm customers who need professional advice or support around mental health and wellbeing.

“We also need to prioritise our overall health and continue with our routine health checks during this time.”

Medibank Live Better at Home program is ramping its content up by providing millions of Australians access to:

• Guided meditation with Emily Toner – every Friday morning at 8.30am (AEST) on Medibank’s Facebook page.
• Free monthly virtual dance classes, with the Sydney Dance Company kicking off on Medibank’s Facebook page next Wednesday 28th July at 7.00pm (AEST).
• Full library of Live Better at Home videos across eat, move, feel including cooking demonstrations and workouts – free to all Australians.