Medibank to support customers impacted by New South Wales floods

Medibank and ahm are providing financial and hardship support to customers in flood affected areas of New South Wales.

Customers who have been impacted by the floods in NSW may be eligible for support, which includes suspending their policy for up to two years or waiving their premiums for three months.

Medibank Group Executive Customer Portfolios, Milosh Milisavljevic, said the situation in New South Wales is devastating for customers, local businesses and the local communities.

We’ve always supported our customers through difficult times, and we encourage customers who have been impacted by the floods in New South Wales to give us a call.

“We know that picking up the pieces after a natural disaster is never easy, so we want to take one less stress away for our customers.

“Given the toll of the pandemic over the past two and a half years and all the flooding events this year, we also want to remind all Medibank customers that they can access the Medibank Mental Health Phone Support line 24 hours a day, 7 days a week on 1800 644 325 with any concerns.”

Medibank customers can contact 132 331 and ahm customers 134 246 for support.