Supporting the health and wellbeing of all Australians

We are proud to release our Annual and Sustainability Reports for FY23, detailing how we’re working to address the challenges within our health system and make a positive impact on the health and wellbeing of our customers and community.

This year, our customers were the victims of a cybercrime and our focus on supporting them through this time was and continues to be our priority.

This saw us launch our Cyber Response Support Program, which included providing mental health and wellbeing support, identity protection and financial hardship measures.

In addition, we have continued to invest in preventative health programs to support our customers to stay healthy, and work closely with doctors, hospitals and governments to deliver new models of care that provide greater choice, value and control to our customers and community.

For our people, we launched a transformational culture change program called work. reinvented, designed to make a real difference to how we work together and empower our people to achieve our 2030 vision to deliver the best health and wellbeing for Australia.

To help create healthier communities, this year we continued our work to raise awareness of loneliness as part of our 10-year commitment to help address loneliness in Australia.

And as part of our journey towards Net Zero, we developed a strategy for transitioning to 100% renewable electricity.

Sustainability remains integral to our purpose of Better Health for Better Lives. It is embedded in our business and the decisions that we make every day.

While it has been a very challenging year, we have listened and learnt, and we continue to strengthen our organisation.

As we look ahead, we remain well positioned for the future where we will continue to play a greater role in supporting the health needs of our customers, growing as a health company and improving the way healthcare is delivered in Australia.

For a comprehensive overview of our work throughout FY23, please see our Annual and Sustainability Reports.