How can we help you?
Claiming guides
Learn how to claim for your services, including ambulance, hospital, and medical.
Account management
Simple step-by-step instructions on how to register/login, update your details, and lots more.
Payments
Step-by-step guides on making payments, managing payment details, and understanding premium calculations.
Live Better rewards
How-to guides, helpful forms and frequently asked questions to help you make the most of Live Better rewards.
Security and Privacy
Keeping your personal and health information safe is important to us. Learn what we’re doing, and what you can do, to keep your personal and health data safe.
Forms and Documents
Health insurance made easy with a range of resources, including forms, brochures, and guides to support you.
Support quick links
Support for other products
The support you need, when you need it
Whatever health journey you're on, we have a range of health services, programs, tools, and information to help you every step of the way.
My Medibank app
Your My Medibank app makes it easy to check your cover details, keep on top of your extras limits, find a provider and more. Download the My Medibank app today.*