Why do health insurance premiums change?
Every year, health funds like us adjust their premiums in response to a number of factors, including the rising cost of healthcare, our ageing population, and increased demand for health services. This ensures we can continue to provide exceptional products and services to our members.
All premium increases are government-approved.
Looking to reduce your health insurance premium?
Let’s work together to make sure your cover is right for your health needs and your budget.
Have your needs changed?
As our lives change, so do our health needs. That’s why we recommend regularly reviewing your cover to make sure it still meets your needs. Our friendly team is here to help you with a cover review.
Financial support is available.
Sometimes you may need a little extra help. If you’re experiencing financial distress, or navigating a challenging situation, we have support options that may be able to help.
Prepay your premiums.
Prepay and lock in your current 2025 premium for up to 12 months. You must prepay before 31 March 2026 to lock in your current premium. Allow up to three business days if using BPAY. If you make certain changes* to your cover during the prepayment period, the new premium will apply from the date you make the change.
We’re here to help, even during busy times.
Due to the premium review period, we may be experiencing longer-than-usual call wait times. We appreciate your patience as we work to assist everyone as quickly as possible. If you prefer not to wait, feel free to get in touch another way.
Have us call you
Monday to Friday:
8:30am - 6pm (Local State Time)
Saturday:
10am - 2pm (Local State Time)
Closed on Sunday, all National and Local State Public Holidays
Visit us in store
Things you should know
* This includes changing your level of cover, changing your membership category or state of residence, adding or removing a component of your cover (like Hospital or Extras) or reactivating your membership after a period of suspension.
