Why are health insurance premiums changing?
Every year, health funds like us adjust their premiums in response to a number of factors, including the rising cost of healthcare, our ageing population, and increased demand for health services. This ensures we can continue to provide exceptional products and services to our members.
All premium increases are government-approved.
Looking to reduce your health insurance premium?
Let’s work together to make sure your cover is right for your health needs and your budget.

Have your needs changed?
As our lives change, so do our health needs. That’s why we recommend regularly reviewing your cover to make sure it still meets your needs. Our friendly team is here to help you with a cover review.

Financial support is available.
Sometimes you may need a little extra help. If you’re experiencing financial distress, or navigating a challenging situation, we have support options that may be able to help.

Prepay your premiums.
You can prepay your premiums and ‘lock in’ your 2024 rate for up to 12 months, so long as you don't make changes to your cover during this time.* Payments must be processed before the 1 April 2025 premium change.
We’re here to help, even during busy times.
Due to the premium review period, we may be experiencing longer-than-usual call wait times. We appreciate your patience as we work to assist everyone as quickly as possible. If you prefer not to wait, feel free to get in touch another way.
Message us
Monday to Friday:
8am – 11pm AEST/AEDT
Saturday to Sunday:
9am – 9pm AEST/AEDT
Have us call you
Monday to Friday:
8am – 8pm AEST/AEDT
Saturday:
10am – 2pm AEST/AEDT
Visit us in store
Things you should know:
* This includes changing your level of cover, changing your membership category or state of residence, adding or removing a component of your cover (like Hospital or Extras) or reactivating your membership after a period of suspension.