Take care of your joints
What you do today matters tomorrow. Knowing what causes joint pain in the first place may help you understand how to prevent it. And did you know there are exercises you can do to strengthen your joints and foods you can eat to help fight inflammation? Take a look below to find out more.
Here’s how Medibank can support you and your joints
When it comes to taking care of your human hinges, prevention is the best policy. And did you know Medibank has a range of programs that may help keep your hips, knees and joints running smoothly?
parkrun
Even if you’re not a runner, we’ve got the run for you. Medibank is a proud supporter of parkrun. Walk, jog, run or volunteer every Saturday at a park near you.
Live Better at Home
From our hip mobility and stretching guide to Pilates for the whole family. Live Better at Home features plenty of tips you can follow to help keep you moving. No gym membership required.
Extras cover
Use your cover to give your joints the attention they deserve. With extras, we’ll pay benefits towards services such as osteo, physio and remedial massage, depending on your level of cover.
Is joint pain holding you back?
Nothing makes us feel old, quite like our joints can. If you’re experiencing any kind of pain or stiffness in your body you may be wondering what may be causing it, how you can relieve it and when it might be time to seek professional help?
Make the most of your cover
Don’t let joint pain stop you being you. With Medibank, you can access a range of programs and services that may help you better manage your pain.
Complimentary health checks
Members with Hospital and Extras cover can chat to a registered nurse over the phone to help you set appropriate health goals and recommendations for tests or services based on your needs.
24/7 Medibank Nurse Phone Service
Members with hospital cover can call our phone service to speak to a Medibank nurse about their health concerns at any time of the day or night. Call 1800 644 325 to speak to a nurse, 24 hours a day, 7 days a week.
Better Hip and Better Knee, Better Me
We offer support programs and research trials designed for eligible members with painful hip or knee osteoarthritis. Contact us on 1300 733 338 to find out if you're eligible.
Extras cover
With extras cover, we’ll pay benefits towards services that may help treat pain including remedial massage, physiotherapy, osteopathy and visits to a chiropractor or dietitian, depending on your level of cover.
The support you need, when you need it most.
With Medibank, you can access a range of programs and services that may help you better manage or even reduce your symptoms of osteoarthritis.
Better Knee, Better Me
We deliver a program that helps eligible members with knee osteoarthritis reduce their pain, improve quality of life and lower the chances of requiring joint replacement surgery.
Better Hip
Members with painful hip osteoarthritis may be eligible to participate in a new research trial, developed by the University of Melbourne.
24/7 Mental Health Phone Support
Eligible members can talk with a mental health professional over the phone in relation to any mental health or emotional concern, through our 24/7 Mental Health Phone Support. Call 1800 644 325, 24 hours a day, 7 days a week.
Extras cover
With extras cover, we’ll pay benefits towards services that may help treat pain including remedial massage, physiotherapy, osteopathy and visits to a chiropractor or dietitian, depending on your level of cover.
Hear from a program participant
Leanne shares the impact that knee osteoarthritis had on her quality of life. Hear about her experience working with her Better Knee, Better Me dietitian and physiotherapist to assist in managing her chronic knee pain, all while travelling the country in a caravan.
Osteoarthritis
This common condition affects 1 in 11 Australians. If you’d like to know what the signs of osteoarthritis are? Or perhaps you’re someone who is living with it and would like information on what you can do to help ease the pain? We have information that may be able to help.
Your cover is here to support you
Considering joint replacement surgery? Your cover is here for you. Take a look at some of the ways Medibank can help support you before, during and after your hospital stay.
No Gap Joint Replacement Program
Eligible members may be able to pay no out-of-pocket costs** on a wide range of medical services as part of a hospital admission for elective surgery for a joint replacement. Depending on your type of cover, an excess or co-payment may still be payable.
Find out more about No Gap Joint Replacement program or request a call back with our Customer Health Support Team
Rehab at Home
Eligible members can receive care from a registered health professional in the comfort of their own home, where clinically appropriate.^^
24/7 Nurse and Mental Health Phone Service
Members with eligible hospital cover can chat with experienced and qualified health professionals over the phone via our 24/7 Mental Health Advice Line and our 24/7 Medibank Nurse. Call 1800 644 325, 24 hours a day, 7 days a week.
Health Concierge
Our Health Concierge service provides health support to help eligible Medibank members with hospital cover prepare for, or recover from, a hospital stay or treatment. Call 1800 789 414 to speak to Health Concierge between 9am – 4pm Eastern Standard Time.
Joint replacement surgery and recovery
Did you know hip and knee are the most common joint replacement surgeries in Australia and fall under the category of major surgeries? If you need a joint replacement, it’s understandable you may have questions about the process. What is the recovery time? And what can and can’t I do after? Take a look below for some answers that may help.
Live Better, get rewarded
You can earn Live Better points that can be redeemed for rewards when you track your healthy actions, as an eligible Medibank member with hospital or extras cover.~
Things you should know
# This health check service is being delivered by Amplar Health. Amplar Health is a business of Medibank Health Solutions Pty Limited (ABN 99 078 934 791), a member of the Medibank group of companies. Members must be +18 years and have both Hospital and Extras cover.
*OSHC members should call the Student Health & Support Line on 1800 887 283
^ Available to suitable Medibank members aged 45-80 with hospital cover that includes joint replacement surgery who have been experiencing chronic knee pain on most days for the past 3 months, are above a healthy weight (BMI≥27) and can access a telephone and internet.
** There may be out-of-pocket expenses associated with outpatient appointments, such as your initial visit with a participating surgeon in their consulting rooms. An excess or per day payment may still be payable, depending on the product a member has chosen and whether they are claiming under their hospital cover for the first time in a calendar year.
^^ For eligible hospital members who have served waiting periods. Treating doctor must consider it appropriate. Services are subject to provider availability. Providers are not located in all areas and may change without notice. Additional treatment may incur out-of-pocket costs.
~ Medibank Live Better Challenges & Goals Earning Policy: The participant of a Medibank Live Better Challenge or Goal may not receive Live Better points or may have their already credited Live Better points reversed in accordance with the Medibank Live Better terms and conditions. To earn Live Better points, the participant needs to properly complete 100% of the eligible Challenge according to the instructions. The number of Live Better points available for Medibank Live Better Challenges and Goals is subject to change without prior notice. The maximum number of Live Better points that each Medibank Live Better member can earn from successfully completing health and wellbeing Challenges, Goals or any Onboarding action in a calendar year is 40,000 Live Better points. To the extent of any inconsistency between this Policy and the Medibank Live Better terms and conditions, the terms and conditions will take precedence.