Customers are at the centre of our culture. Our Customer Obsessed program is connecting employees with customers at regular opportunities throughout the year – which our leadership team and Board all participate in.

Our culture is built on ensuring every employee can make an impact. Our people know what our purpose is and how they contribute to it. We invest in their development and recognise and reward performance – in line with our values.

We value our people and the work they do each day. We’re supporting them to perform at their best, through flexible working arrangements and with one of Australia’s leading parental leave policies. Not only is this flexibility helping us attract and retain the best talent, it’s driving higher engagement among our people, with Medibank continuing to track above the Australian average.