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In addition to our 24/7 Medibank Nurse phone line, Medibank members with eligible hospital cover* can now use our 24/7 Medibank Nurse webchat.
Our nurses support a range of health questions and concerns
Nurses can assist members with a range of health questions and concerns, including advice on how to manage symptoms, when to see a doctor, and general information about health.
Webchat should not be accessed in emergencies or life-threatening situations – customers who are in emergency or life-threatening situations should call triple zero (000) immediately.
Our services range from urgent first aid right through to general home care advice
By asking questions about the symptoms, our nurses can help members decide whether they need to attend a medical centre or go to an emergency department. They can also access a database to find the nearest local provider.
Nurse webchat provides choice and convenience for members who want to connect with a nurse online
The webchat service provides increased access to health support for people who’d prefer not to discuss health questions or concerns over the phone or face-to-face. The service also supports people with hearing or speech impairments. Members can access the service for health support via the My Medibank app or web portal.
24/7 Medibank Nurse webchat helps members access the right care at the right time
Members with eligible hospital cover* can access the online service when they are unsure what to do about a health issue, or when they need to discuss a health concern. We want to empower members with the knowledge of what steps to take next based on the nurses’ expert opinion.
Nurse webchat should not be used in an emergency situation – for emergency or life-threatening situations you should call triple zero (000) immediately.
Please note, 24/7 Nurse webchat is for medical or health questions and support, not private health insurance enquiries.
Medibank members with eligible hospital cover can chat to a qualified nurse on webchat or call 1800 644 325.