How to make a non-resident claim

For visitor/working visa members:

You can claim non-resident GP appointments through HICAPs.

For all other outpatient services, simply fill out and mail the Medibank claim form as per the instructions on the form.

For overseas students:

Outpatient medical claims for Overseas Student Health Cover (OSHC) go through the OSHC direct billing portal. The OSHC direct billing portal allows you to submit claims directly, verify memberships, and receive your remittances.

To register for the OSHC direct billing portal, contact us on 1300 130 460 or web messaging to express your interest.

Note that when approved, you will be registered with both Medibank and ahm.

Resident and Overseas Worker and Visitor policies

Please send completed HC21 form and invoices to:

Medibank Hospital Claims

GPO Box 9999

Melbourne VIC 3001

Please allow 21 days for payment. To check the status of a claim please contact the Provider Advocacy Team on 1300 130 460 or use our web messaging service.

OSHC policies

Please send completed HC21 form and invoices to:

OSHC

Locked Bag 1006

Matraville NSW 2036

Please allow 21 days for payment. To check the status of a claim please contact the Provider Advocacy Team on 1300 130 460 or use our web messaging service.

Please send Medibank claim form and invoices to:

Medibank

GPO Box 2984

Melbourne VIC 3001

Please allow 21 days for payment. To check the status of a claim please contact the Provider Advocacy Team on 1300 130 460 or use our web messaging service.