Unlike Hospital cover and Extras cover, whether you want ambulance cover depends on which state or territory you live in. The information on this page is for residents of the Australian Capital Territory (ACT); if that’s not you, head back to our main Ambulance cover page.
Should I consider ambulance cover in the ACT?
In the ACT, there are some circumstances where fees are waived and you may not need to pay an ambulance fee.
If you have Hospital cover, you won't need a separate ambulance cover; the ACT government collects a levy from your premium which goes towards ambulance services provided in ACT.
If you travel interstate, there may not be a reciprocal agreement between your state of residence and the state you're travelling to which means you may need to pay for ambulance services.
Residents of the ACT can arrange ambulance cover through their private health insurer.
Medibank Ambulance Cover
Medibank Ambulance cover could give you peace of mind that the cost of your emergency transport is taken care of – no matter where you are in Australia.
Frequently asked questions
Already a Medibank member with ambulance cover?
If you're an ACT resident and you need to use your Medibank Ambulance Cover, you can do this online.
Looking for a little extra?
With Healthy Living Extras, you could get peace of mind with unlimited emergency ambulance# transport but with more ways to help you stay on top of your health including:
Dental check-up & clean
Every member on Healthy Living Extras can get 100% back on one dental check-up and clean each year at a Members' Choice or Members' Choice Advantage provider.=
Annual flu vaccination
Get 100% back on your annual flu vaccination at any recognised provider up to your annual limit.^^
Access to Live Better rewards
Medibank members with eligible Hospital or Extras cover could earn up to $400 worth of rewards every year by tracking their health actions.*
Want to discuss your options?
Leave your details and a Medibank expert will be in touch to take you through your options. In providing your telephone number, you consent to Medibank contacting you about health insurance.
Things you should know
1 ACT Emergency Services Agency; Fees and charges; retrieved Jan 2025.
# Waiting period applies. For ambulance attendance or transportation to a hospital where immediate professional attention is required, and your medical condition is such that you couldn't be transported any other way. TAS and QLD have State schemes to cover ambulance services for residents of those States.
= Two month waiting period applies. Members' Choice and Members' Choice Advantage providers not available in all areas. Members can claim 100% back on one dental check-up per member per year, at either a Members' Choice provider (excluding x-rays) or at a Members' Choice Advantage provider (including up to two bitewing x-rays where clinically required).
^^ Two month waiting period and $40 annual limit apply. Benefits are payable towards the influenza vaccine only and not payable towards any other fees, including administrative fees or GP consultations. Some individuals may be eligible for free influenza vaccines under a Commonwealth or State scheme, such as the National Immunisation Program, or similar schemes. Benefits are not payable where influenza vaccines are administered under such a scheme.
* Must be 16 years or over to register for Medibank Live Better rewards. Some program partners and earning activities require a person to be at least 18 years of age to be eligible to earn and/or redeem a reward. Must be a Medibank member with hospital cover, extras cover, or hospital and extras cover, be up-to-date with premium payments and have signed up to Medibank Live Better rewards in the My Medibank app to earn Live Better points for eligible purchases and redeem rewards. Excludes Overseas Student Health Cover (OSHC), Ambulance only cover, ahm covers and other selected covers. Live Better Management Pty Ltd, ACN 003 457 289 has entered into commercial arrangements with Medibank Live Better program partners and may receive commissions. Additional terms and conditions may apply to points earning activities and rewards. Points earning activities and rewards are subject to change and may be subject to availability. Wherever possible, we will give you notice of these changes. See full Medibank Live Better rewards terms.
Medibank Live Better Challenges & Goals Earning Policy: The participant of a Medibank Live Better Challenge or Goal may not receive Live Better points or may have their already credited Live Better points reversed in accordance with the Medibank Live Better terms and conditions. To earn Live Better points, the participant needs to properly complete 100% of the eligible Challenge according to the instructions. The number of Live Better points available for Medibank Live Better Challenges and Goals is subject to change without prior notice. The maximum number of Live Better points that each Medibank Live Better member can earn from successfully completing health and wellbeing Challenges, Goals or any Onboarding action in a calendar year is 40,000 Live Better points. To the extent of any inconsistency between this Policy and the Medibank Live Better terms and conditions, the terms and conditions will take precedence.
Maximum 1,000 points per member per calendar year for Healthy Living Extras. Maximum 2,000 points per member per calendar year for all other extras. Award of Live Better rewards points is subject to the approval of a claim for the health service. Waiting periods may apply. Not available in all areas. Points will be credited to a members' account only when the member registers as a Live Better rewards member within 6 months from the date of the receiving the health service, subject to the Medibank Live Better rewards terms. Must be a Medibank member with extras cover (excludes ambulance only cover), hospital cover or hospital and extras cover, be up-to-date with premium payments and have signed up to Medibank Live Better with the My Medibank app to redeem rewards. See full Medibank Live Better terms.
While we hope you find this information helpful, please note that it is general in nature. It is not health advice and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).