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1 Medibank Alcohol and Drug Detox at Home program is initially a 12-month trial that starts on 24 November 2025.
2 Members must, for the duration of the program, hold residential hospital cover that includes unrestricted hospital psychiatric services, and have served any applicable waiting periods.
3 Participation in the program is subject to Clean Slate Clinic’s eligibility criteria and may not be suitable for everyone.
The program is delivered virtually by Clean Slate Clinic and is available nationally.
Clicking on any Check your suitability call to action, will take you to Clean Slate Clinic. Clean slate provides the clinical service and collects your health information. Medibank only receives limited details needed to confirm eligibility and fund your participation. See the Medibank Privacy Policy and Clean Slate Clinics Privacy Policy.
While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).
What is Medibank at Home?
When it comes to care, whether it is recovery or treatment, we believe that every person deserves to feel supported and have greater choice and flexibility.
Medibank at Home is a range of programs that gives eligible members the choice of whether they receive care in a hospital or in the comfort of their own homes, when their doctor considers it clinically appropriate.~
What programs are available?
Medibank at Home includes the following programs for members with eligible cover and where clinically appropriate.~
Hospital at Home
Hospital at Home allows suitable patients to leave hospital early and continue their care at home, when their doctor considers it clinically appropriate. There are many conditions that can be treated at home including skin conditions or inflammations such as cellulitis; wounds, ulcers and stomas; infections such as pneumonia and urine infections; blood clots in the legs or lungs; conditions that require long term antibiotics such as bone and joint infections.
In this program you'll get:
- hospital care delivered in the comfort of your home by registered health professionals.
Rehab at Home
Rehab at Home* allows eligible members to receive this treatment in the comfort their own home, where clinically appropriate. Available nationally.
In this program you'll get:
- care delivered at home by a registered health professional
- may include personal care, meals and domestic assistance‡
- care coordination to support your recovery.
Infusions at Home
Infusions at Home is a program for eligible members to receive iron infusions and selected immunotherapy infusions, as an alternative to an admitted patient treatment if clinically appropriate. Available in greater metro Melbourne, Sydney, Brisbane, Perth and Adelaide, and select areas of regional Victoria, New South Wales and Queensland (including the Gold Coast, Sunshine Coast and Townsville), Western Australia and South Australia.)
In this program you'll get:
- care led by nurses
- patient coordination
- collection and transport of pharmaceuticals and equipment.
Alcohol and Drug Detox at Home
Medibank is funding a service (until 24 Nov 20261), provided by Clean Slate Clinic, which enables eligible members2 with unrestricted cover for hospital psychiatric services cover who meet Clean Slate Clinic’s program eligibility criteria3 to safely withdraw from alcohol, drugs or other stimulants at home with support from a qualified nurse with experience in alcohol and drug dependencies and a GP. The program is delivered virtually and is available nationally.
Two program pathways are available, which includes:
Full program: preparation and assessment (up to 2 weeks), detox (1 – 3 weeks) and aftercare (up to 11 months).
Aftercare only: 11 months of support for those who have already completed detox in hospital or separate inpatient facility.
Heart Health at Home
A cardiac rehabilitation program delivered by phone and app. Available nationally.
In this program you'll get:
- weekly coaching sessions
- support and counselling
- tailored programs to increase your physical activity
- access to Medibank's Heart Health App.
Palliative Care at Home
Giving you the choice of where you would like to receive end-of-life care, where clinically appropriate. Available in Metro Brisbane, Townsville, Toowoomba, Sunshine Coast, Northern Sydney, Metro Adelaide and Metro Melbourne.
In this program you'll get:
- a team who have extensive experience in palliative care, including doctors, nurses, counsellors, and pastoral care workers
- physical, emotional, spiritual, and social support for the person undergoing treatment and their family.
Chemo at Home
Chemo at Home gives members greater choice over where they receive their cancer treatment, where clinically appropriate. Available in Western Australia, South Australia, Victoria, metro New South Wales and metro Queensland.
In this program you'll get:
- chemotherapy treatment delivered by a registered health professional
- care coordination and support.
Dialysis at Home
A program to support members with chronic kidney disease by providing dialysis in the comfort of your home. Available in metro Melbourne, metro and outer Sydney, metro Brisbane, Cairns, Townsville, Gold Coast, Sunshine Coast and select areas of regional Victoria and New South Wales.
In this program you'll get:
- haemodialysis treatment delivered by registered health professionals
- care coordination and support.
Hear from our members
Hear from two Medibank members who have participated in our Rehab at Home program and Chemo at Home .
Nicole's Rehab at Home story
Two partial knee replacements at the age of 49 left Nicole with incredible uncertainty in her physical mobility, and her resilient mindset was going to be more important than ever before.
Ken's Rehab at Home story
Ken had a left knee total joint replacement. When the time came for a right knee replacement, Ken, with the support of his treating doctor, had the choice to do his post-surgery rehab in the hospital, or at home.*
Extra support, no extra cost
Medibank members with hospital cover can access a whole range of health programs, services and support, at no extra cost.
CareComplete
Living with a chronic condition can be difficult. Find out how Medibank is supporting members with their health through our CareComplete programs.#
Hospital Assist
To help you prepare for and recover from hospital admission, eligible members can access support over the phone from our Health Concierge clinicians, or visit the online hub for helpful tips and tools.^
Health Support that never sleeps
Medibank health insurance members can chat to a registered nurse or mental health professional and get guidance on what they can do next. Call 1800 644 325 or chat online any time of the day or night, 7 days a week at no extra cost.^
Things you should know
~ Must have eligible hospital cover, all relevant waiting periods must have been served and treating doctor must consider it appropriate. Out of pocket expenses may apply. Chemotherapy, palliative, infusion and dialysis program not available in all areas.
* For eligible hospital members who have served waiting periods. Treating doctor must consider it appropriate. Additional treatment may incur out-of pocket-costs.
‡ Depending on availability/location and clinical suitability.
^ Some referred services may involve out-of-pocket costs.
# Available in most major metropolitan and regional areas. Not available in the Northern Territory.