Reaching out is the hard part, we'll guide you from there.
Taking the first step can be tough, but we’re here to support you. If you’ve been feeling down, anxious or stressed and don’t know what to do next, you can chat with one of our mental health professionals who can help you find the right support.
How does it work?
Medibank health insurance members can chat to an experienced mental health professional over the phone or online at no additional cost.*
You can talk about how you feel in a safe space, ask questions about a range of mental health concerns for you or a loved one and get guidance on what you can do next.
Someone is here for you, 24 hours a day, 7 days a week.
Information and Navigation
Understand and navigate Medibank's mental health services available to you based on your health needs.
Professional Support
Access experienced mental health professionals to get guidance on a range of mental health concerns.
Convenient
Access support when you need it, anytime. Reach out the way you want via phone or chat.
Not a Medibank health insurance member?
Find out more about how our products could help you support your mental health here.
Here’s what happens when you call:
1. Call 1800 644 325 and select option 2
2. A mental health professional will take your call
3. They will ask common questions about your mental health; be open and honest, this is a safe, judgement free space
4. They’ll listen, provide information and advice and guide you to additional support services based on your health needs and situation
The phone service is recommended for when you’d like the reassurance of talking to someone and hearing their voice or if you need to discuss complex feelings. If you require an interpreting service we can offer this over the phone.
Your conversation is confidential. However, in the event of an emergency, we may need to provide your details to emergency services so they can reach you and provide extra support.
Here’s what happens when you chat online:
1. Login to My Medibank on your desktop, tablet or phone
2. Navigate to mental health support and select the option to chat now
3. A form will pop up asking a few questions about the nature of your chat
4. A chat box will appear where you can talk with a mental health professional
5. They will ask common questions about your mental health; be open and honest, this is a safe, judgement free space
6. They’ll listen, provide links to information and advice and guide you to additional support services based on your health needs and situation
The chat service is recommended for when you’d like the confidentially and convenience of online chat and when you feel more comfortable typing rather than talking.
Your conversation is confidential. However, in the event of an emergency, we may need to provide your details to emergency services so they can reach you and provide extra support.
Using your cover to support your mental health
From psychological consultations to apps that train your mindfulness, we'll take you through the many ways Medibank health cover could help look after your mental health.
More information you may find useful
Things you should know
* Some referred services may involve out of pocket costs and waiting periods may apply.
~ This service is being delivered by Amplar Health. Amplar Health is a business of Medibank Health Solutions Pty Limited (ABN 99 078 934 791), a member of the Medibank group of companies.
While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).
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