For 24/7 Mental Health Support, Medibank health insurance members can call 1800 644 325 at no extra cost2. Find out more here.
We’re glad you’re here
Take your time to look around and explore the many ways Better Minds
can help support you or your loved ones’ mental health needs.
Using your cover to support your mental health
From psychological consultations to apps that train your mindfulness, we'll take you through the many ways Medibank health cover can help look after your mental health.
Finding support that's right for you
When you’re going through a tough time, it’s not always easy to know where to start. When is the right time to seek support and where should you go? We can help advise and guide you.
Supporting your loved ones
Sometimes it takes a special friend, loved one or family member to notice something is not right. We'll guide you to a better understanding of what your loved one may be going through, and how best to support them.
Staying healthy
Whether you want to build your resilience or you’re learning to live with a mental health condition, we can provide guidance and strategies to help you live better.
Understanding mental health conditions
Understanding the signs, symptoms and treatment options for different mental health conditions can help you or your loved one find the right support through their mental health journey.
Download the Medibank Better Minds App
Want to better manage your mental health on your own terms, in your own time? Medibank’s Better Minds app provides members with hospital cover€ access to wellbeing checks, skills training and one-on-one coaching with health professionals. Find out more.
Make the most of your cover
As an eligible Medibank member, you get more than just health insurance. You get extra support when you need it most.
Telehealth services
Access mental health services from the comfort of your own home. Medibank members with eligible extras can access psychology or counselling consultations face-to-face or through telehealth, with benefits payable towards Medibank recognised Counsellors only.#
No waiting periods on psychology and counselling consultations
You shouldn’t have to wait for your health insurance to claim for mental health support. That’s why there are no waiting periods for counselling and psychology consultations on Medibank extras and packaged products.§
Mental Health Waiver
With the Mental Health Waiver, eligible hospital members with Restricted psychiatric services can upgrade to a cover with Included psychiatric services and choose to have the standard two-month waiting period waived. Members can use the Mental Health Waiver once in their lifetime.
Looking for more?
Learn more about using your cover and exclusive services to support you and your family. View all services.
Better supported with 24/7 Medibank Mental Health Support
Medibank health insurance members can talk to a mental health professional1 over the phone or online, any time of the day or night, at no extra cost.2
Watch our Mental Health Support staff talk about how they can help.
Recommended reading
Talk to us about your cover and accessing services
Contact Medibank when and how it suits you: online 24/7, in-store, by phone or through the My Medibank app.
Things you should know
1 This service is being delivered by Amplar Health. Amplar Health is a business of Medibank Health Solutions Pty Limited (ABN 99 078 934 791), a member of the Medibank group of companies.
2 Some referred services may involve out of pocket costs and waiting periods may apply.
Δ For members with hospital cover. Some referred services may involve out-of-pocket costs.
€ Not available for members with extras only cover, Overseas Student Health Cover or Overseas Workers or Visitors Health Cover.
# Check your cover summary to see if these services are included on your extras cover and if annual limits apply. Counsellors must be registered with Australian Counselling Association, Psychotherapy and Counselling Federation of Australia, Australian Traditional Medicine Society.
§ For members with mental health support included in their Extras cover. Annual limits apply. Counsellors must be registered with Australian Counselling Association, Psychotherapy and Counselling Federation of Australia, Australian Traditional Medicine Society.
While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).