Having trouble logging in to My Medibank?

To log in to My Medibank, you need ensure you have registered for My Medibank.

You can do this in two easy steps:

Step 1: Register your details here. You'll need to provide your Medibank membership number (this is on the front of your membership card), given name and surname, date of birth, and the email address you provided when you joined us. 

Step 2: An activation email will automatically be sent to this email address. Click the activation link in the email to complete registration. Once you've done this, you'll be able to log in. 

Need step-by-step instructions? Check out How to register for My Medibank.

Forgotten password:

Fill in this form with the email address you used to register for My Medibank, and we'll send you a link to reset your password. (This link is valid for 7 days.)

Please allow a few minutes for the email to arrive. If you don't appear to have received it, check your junk/spam folders, or search for an email from noreply@medibank.com.au.

Forgotten email: 

Fill in this form with your details, including your membership number (you can find this on your membership card).

You can find your membership number on the front of your membership card, both digital and physical.

If for some reason you don't have access to your membership card, contact us.

You've received this message because your email address is already associated with a Medibank registration. Your email could be linked to a previous Medibank policy, or you may share an email address with a family member who has previously registered.

Please message us so we can help.

Please allow a few minutes for the email to arrive. If you don't appear to have received it, check your junk/spam folders, or search for an email from noreply@medibank.com.au.

The activation link will expire after 7 days. After this time, you'll need to restart the registration process gain.

Check that the activation link was sent to you less than 7 days ago. If the activation link is older than 7 days, you'll need to restart the registration process again.

You can quickly and easily change your email address on My Medibank. Log in and click or tap on "Me". You'll be able to change your email on the contact details section. Once you save your new email address, a verification email will be sent to this address. You'll need to click or tap on the verification link within 7 days to confirm the change. 

Need step-by-step instructions? Check out How to change your login details.

If you no longer have access to the email address you used to register for My Medibank, please message us so we can help.

Each member on a policy needs to have their own unique email address to log in to My Medibank. This is for privacy and security reasons.

If someone on your policy doesn't have a My Medibank account connected to their email address, they can quickly and easily register and create an account using their email and policy details.

Your password for My Medibank must:

• be a minimum of seven characters
• have at least one lowercase letter
• have at least one number.

For all queries related to pet insurance policies, log in to our dedicated 24/7 Pet Portal.

Sometimes, your web browser and system settings can prevent you from logging into My Medibank.

If you’re experiencing issues, here are some things you can try:

• Log in on a different browser to the one you’re currently using.
• Make sure your browser is the latest stable release.
• Make sure JavaScript is enabled in your browser.
• Make sure your browser has cookies enabled.

Alternatively, you can download the My Medibank app.

Have you recently updated your password? It's possible that when you updated your password it didn't save to your AutoFill extension or password manager.  It's also possible that your device is remembering your previous password and is blocking access to the updated password details. Here's what you can try:

• Log in manually. When the pop-up asks if you'd like to save your new login details, confirm. 
• Clear your browser cache, then log in manually. 

OSHC members have their own dedicated portal. If you have a Medibank Overseas Student Health Cover (OSHC), log in to the OSHC portal to make claims and manage your OSHC membership. If you have Medibank extras cover, log in to My Medibank to make extras claims.