Ways to claim
We understand that claiming is an important aspect of your health insurance, which is why we offer multiple options to ensure your claims are processed and paid as quickly as possible. Whether you prefer to submit online, through our app, or in person, we've made it easy to get your claims handled efficiently.
Claiming on the spot
Many extras providers offer the convenience of claiming on the spot using your digital or physical card, making the process quick and hassle-free.
App & Online
Easily submit your claims through our My Medibank app or online from the comfort of your home. Simply log in, follow the step-by-step instructions, and upload any necessary documents.
In store
Submit your claims in person at one of our stores. Simply bring your receipts and a completed claim form, and our team will assist you in processing the claim on the spot.
Post
To claim via post, simply send your completed claim form and the original invoices or receipts to: Medibank Private Limited, GPO BOX 2984, MELBOURNE VIC 3001. Keep in mind, this process takes longer, and you’ll receive a faster outcome by claiming online.
Don't forget: Nominate your account for reimbursements
Make sure you’re ready to receive your reimbursements quickly by nominating your bank account in the My Medibank app or web. Simply log in and update your account details so that any claims are paid directly into your nominated account. It’s fast, easy, and hassle-free!
See our guide on how to set-up your bank account.
Get payments made directly to your bank account using the My Medibank app
Our app makes it easy to register or update your bank details, so you get your benefits faster and deposited straight into your account. Download the app to get started.
How to claim extras
Learn how to make an extras claim online or via the My Medibank app with our handy guide.
How to claim pharmacy
Need to claim for prescription pharmaceuticals? Follow our helpful pharmacy claims guide.
How to claim medical
Learn how to claim benefits for medical treatments or services with our claiming medical guide.
How to claim health screenings
Follow our helpful guide to learn how to claim your health screenings via the My Medibank app or online.
How to claim hospital
Need to claim for a recent hospital visit? Learn what is required by following our step-by-step guide.
How to claim ambulance
Learn how to claim for ambulance services with our handy state specific guides
Medicare Statement of Benefit
Learn what is and how to obtain a Medicare Statement of Benefit, to support your medical claims.
All claim guides
Learn how to claim across a wide range of extras and services including, how to claim extras offline, CPAP, health appliances, prosthesis and more with our easy step-by-step guides.
Need help with managing your My Medibank account?
Our account management guides and information page is here to walk you through claiming for the most common services, like ambulance, health appliances and subscriptions, with simple step-by-step guides.
FAQs
Claim on the spot with the Medibank digital card
With your digital card, making claims is quick and easy*—just tap your phone at any provider with a HICAPS machine for seamless, contactless claims. Get the app now and start claiming with ease!
