Useful documents & contact information

For Life, Income Protection and Funeral insurance.

New customers

Looking for a new life insurance or income protection policy? Contact us or find out more information.¹

Call 1300 152 271
Other contact details and useful documents

Existing customers

Select from the following options to get in touch, find useful information or make a claim.

Purchased before 1 July 2023 and policy number begins with a number.
Purchased between 1 July 2023 and 31 March 2024 and policy number starts with "ML"
Purchased from 1 March 2024 onwards and policy number starts with "MZ"

¹For new customers:

Life Insurance

Medibank Life Insurance and Medibank Income Protection (collectively Medibank life insurance) are issued by the insurer, Zurich Australia Limited ABN 92 000 010 195 AFSL 232510 (Zurich). NEOS Direct, a registered business name of NDLI Pty Ltd ABN 70 665 747 277 AFSL 547119, distributes and services Medibank life insurance, which is promoted by NEOS Direct's authorised representative Medibank Private Limited ABN 47 080 890 259 (AR No. 286089) (Medibank).

Any advice provided is general only and doesn’t consider your objectives, financial situation or needs. You should consider these factors, the appropriateness of the advice, and carefully read the relevant Product Disclosure Statement (which sets out the product terms, conditions and exclusions), Target Market Determination and Financial Services Guide before making a decision to acquire, or continue to hold, the product.

Your personal information will be handled in accordance with the Privacy Policies of the parties involved. Click here for NEOS Direct's Privacy Policy, Medibank Private's Privacy Policy or Zurich's Privacy Policy.