The care you need, when you need it
We're always looking for ways to help our members, that’s why all Medibank health insurance members have access to 24/7 Medibank Nurse Support, at no extra cost1.
Chat to a registered nurse2 over the phone or online to discuss any health questions or concerns and get professional support on what to do next.
What can we help with
Expert consultation from simple health information or advice to assessment of symptoms and advice for next steps. Search for support services and connection to ambulance service if necessary.
Who you will speak to
Our nurses2 are qualified and experienced in providing health support and information. An interpreting service and relay service is also available for those who need it.
24/7 support
Medibank members with health insurance can chat to a registered nurse at no extra cost1, over the phone or online 24 hours a day, 7 days a week.
Complimentary health checks now available
We're always looking for ways to help our members, that's why we are trialling complimentary health checks over the phone with Registered Nurses^ for members with Hospital cover.+
Help on hand
Contact the 24/7 Medibank Mental Health Support line on 1800 644 325.*
If your situation in an emergency or life-threatening call 000. Or contact Lifeline on 13 11 14 for crisis support.
Things you should know
1 Some referred services may involve out of pocket costs and waiting periods may apply.
2 This service is being delivered by Amplar Health. Amplar Health is a business of Medibank Health Solutions Pty Limited (ABN 99 078 934 791), a member of the Medibank group of companies.
^ This health check service is being delivered by Amplar Health. Amplar Health is a business of Medibank Health Solutions Pty Limited (ABN 99 078 934 791), a member of the Medibank group of companies.
+ Members must be +18 years and have Hospital cover. Members with Overseas Visitor Health Cover, Working Visa Health Cover and Overseas Student Health Cover (OSHC) are not eligible.
While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).
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