Quality cover at the right cost
We can help ensure you have the right hospital cover for you and understand how it works, and provide information on reducing out-of-pocket costs.
Understand your hospital cover
What is hospital cover?
Comparing your public and private hospital options
How to check what's in your cover
Manage your costs
What are out-of-pocket costs?
What is GapCover?
How to reduce your out-of-pocket costs
Accident and Emergency
Understand your options and how your cover can help in an accident or emergency.
Medibank health support and services
As a Medibank member you get more than just health insurance. Through Hospital Assist, we can connect you with other services to support you during each stage of your hospital journey.
24/7 Medibank Nurse Support
With health insurance you’re supported by a registered nurse with 24/7 Medibank Nurse Support at no extra cost.~ Chat over the phone or online 24 hours a day, 7 days a week.
Health concierge
Health Concierge provides personalised health support to help eligible Medibank hospital members prepare for, or recover from, a hospital stay or treatment.#
Medibank at Home
With your doctor's support, eligible members can choose whether a treatment is delivered in the hospital or home, with a range of services, such as rehabilitation and chemotherapy.*
Medibank has a wide range of health support and wellbeing programs for eligible members going to hospital, including a digital health concierge and hospital experience scores.
Help the way you want it
Contact Medibank when and how it suits you; online 24/7, in store, by phone, or through the My Medibank app.
Call us on 132 331
Speak to one of our friendly staff about your cover and going to hospital.
24/7 chat online
Chat to our friendly staff online anytime for advice and help with your health cover.
Login to My Medibank
Manage your cover on the go via My Medibank or via the app.
Looking for something else?
Visit our Hospital Assist homepage for a range of tools and advice to help you at every stage of your hospital journey.
Things you need to know
* Must have eligible hospital cover, all relevant waiting periods must have been served and treating doctor must consider it appropriate. Out of pocket expenses may apply. Chemotherapy, palliative and dialysis program not available in all areas.
~ Some referred services may involve out of pocket costs and waiting periods may apply.
While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).