What to expect during your hospital stay
It’s important you feel in control when you’re in hospital. Learn how to talk to your healthcare team and get tips on staying healthy and relaxed in hospital.
Talking to your healthcare team
Good communication is key to getting the best care in hospital.
Staying healthy in hospital
Being in hospital can be stressful, but there are things you can do to make your stay more comfortable.
Advice for carers
Caring for someone who has just returned home from hospital can be a challenging time. Here are eight tips to help make things a little bit easier.
Leaving hospital checklist
Here are a few things to keep in mind to make sure your discharge from hospital goes smoothly.
Medibank health support and services
As a Medibank member you get more than just health insurance. Through Hospital Assist, we can connect you with other services to support you during each stage of your hospital journey.
24/7 Medibank Nurse Support
With health insurance you’re supported by a registered nurse with 24/7 Medibank Nurse Support at no extra cost.~ Chat over the phone or online 24 hours a day, 7 days a week.
Health concierge
Health Concierge provides personalised health support to help eligible Medibank hospital members prepare for, or recover from, a hospital stay or treatment.#
Medibank at Home
With your doctor's support, eligible members can choose whether a treatment is delivered in the hospital or home, with a range of services, such as rehabilitation and chemotherapy.*
Medibank has a wide range of health support and wellbeing programs for eligible members going to hospital, including a digital health concierge and hospital experience scores.
Looking for more information about going to hospital?
Learn more about what happens during your hospital stay and when you get home. Plus, a rundown of common procedures and out-of-pocket costs.
After hospital
How to care your yourself after hospital.
Making a claim
Everything you need to know, including how to get payments made directly to your account.
Hospital cover and out-of-pocket costs
Understand the out-of-pocket costs when you're a private patient in a private or public hospital.
Common procedures
Learn more about the most common procedures like knee replacements, colonoscopies, teeth removal and more.
Accidents and emergencies
When the unexpected happens, discover how your cover works and what your treatment options are.
Help the way you want it
Contact Medibank when and how it suits you; online 24/7, in store, by phone, or through the My Medibank app.
Call us on 132 331
Speak to one of our friendly staff about your cover and going to hospital.
24/7 chat online
Chat to our friendly staff online anytime for advice and help with your health cover.
Login to My Medibank
Manage your cover on the go via My Medibank or via the app.
Looking for something else?
Visit our Hospital Assist homepage for a range of tools and advice to help you at every stage of your hospital journey.
Things you need to know
# Health Concierge is available to all eligible Medibank members who hold hospital cover. Excludes Overseas Visitor Health Cover, Working Visa Health Cover and Overseas Student Health Cover (OSHC).
* Must have eligible hospital cover, all relevant waiting periods must have been served and treating doctor must consider it appropriate. Out of pocket expenses may apply. Chemotherapy, palliative and dialysis program not available in all areas.
~ Some referred services may involve out of pocket costs and waiting periods may apply.
While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).