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* Must be 16 years or over to register for Medibank Live Better rewards in the My Medibank app. Some program partners and earning activities require a person to be at least 18 years of age to be eligible to earn and/or redeem a reward. Must be a Medibank member with hospital cover, extras cover, or hospital and extras cover, and be up-to-date with premium payments. Excludes Overseas Student Health Cover (OSHC), Ambulance only cover, ahm covers and other selected covers. Live Better Management Pty Ltd, ACN 003 457 289 has entered into commercial arrangements with Medibank Live Better program partners and may receive commissions. Please choose carefully as rewards will not be amended, cancelled, exchanged or refunded due to change of mind. Points earning activities and rewards are subject to change without prior notice and may be subject to availability. Additional terms and conditions may apply to points earning activities and rewards. See full Medibank Live Better rewards terms.
~ Double Live Better rewards points - Offer available to eligible Live Better rewards users who use their linked payment card to shop with adidas, Apple, Brooks Running, Calm, CSIRO Total Wellbeing Diet, Elite Supplements, Everlast, Garmin, Good & Fugly, House, Lite n’ Easy, Oztrail, Peninsula Hot Springs, She Science, SUNNYLiFE, THE ICONIC and Youfoodz between 25 March – 15 April 2025, subject to the ‘Linked payment card’ terms and conditions below. This offer may be withdrawn or changed.
^ Linked payment card - To earn Live Better rewards points, payment must be made directly to an eligible Live Better rewards partner using a linked Mastercard, Visa or eftpos payment card at the time of purchase (including payments made with Apple Pay or Google Pay using a linked payment card). Live Better rewards points will only be earned on the total amount charged to a linked payment card. Live Better rewards points earned will be displayed in a Live Better rewards user’s account within 60 days of the date of an eligible purchase. Live Better rewards points cannot be earned on (1) purchases made via a third-party payment provider or platform such as PayPal and Afterpay, (2) purchases that are cancelled or refunded, (3) any purchase amount paid for by a gift card or reduced with a promotional discount or (4) purchases made in conjunction with any other third-party or third-party offer. Individual terms and conditions apply to different Live Better rewards partners. Specific terms and conditions for each Live Better rewards partner are available via the Live Better rewards partner hub.
± 1,000 extra points for linking payment card offer - Offer available to eligible Live Better rewards users who link a Mastercard, Visa or eftpos card with their Live Better rewards account between 25 March – 15 April 2025 (Offer Period), subject to these terms and conditions. One thousand (1,000) Live Better rewards points will be credited to the Live Better rewards user’s account within 60 days of linking a payment card with their Live Better rewards. This offer can only be claimed once per Live Better rewards user during the Offer Period. A Live Better rewards user is not eligible to claim this offer if, at any time since joining Live Better rewards, the user has previously received any Live Better rewards points for linking their payment card to their Live Better rewards account. This offer may be withdrawn or changed.
# HelloFresh double points offer: Offer available to Live Better rewards members who are new HelloFresh customers or who are past HelloFresh customers with a deactivated HelloFresh account that was cancelled at least 6 months ago. An extra 1,000 Live Better rewards points per box will be awarded after successfully linking your HelloFresh account with your Medibank Live Better rewards account, for up to 10 boxes purchased and delivered on or before 9 June 2025. First box must be delivered between the 18 February 2025 – 31 March 2025. Live Better rewards points will be displayed in your Medibank Live Better rewards account within 30 days of each HelloFresh box purchase. Live Better rewards points cannot be awarded retrospectively. This offer may be withdrawn or changed at any time in accordance with the Live Better rewards T&Cs.
+ Youfoodz double Live Better points: Offer available to eligible Live Better rewards users who use their linked payment card to shop with Youfoodz between 18 February – 31 March 2025, subject to the ‘Linked payment card’ terms and conditions below. This offer may be withdrawn or changed.
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Written by Sophie Jackson
May 2022
Every day, osteoarthritis stops Australians from doing the things they love. Whether that is chasing after the grandkids, getting out into nature or connecting with their friends and family.
Osteoarthritis is a condition where cartilage in the joint breaks down, resulting in bones rubbing together and causing pain, swelling and loss of motion. It can have a profound effect on your life.
There is no cure for osteoarthritis, so treatment focuses on managing the symptoms. It usually consists of exercise, weight management, medication to relieve pain and inflammation, and at advanced stages, surgery.
In Australia, one in 11 Australians lives with the condition1, and that figure is rising.
Recognising the growing burden osteoarthritis is having on Australians’ health, Medibank is rolling out new and innovative ways to better support eligible members with chronic knee pain, including the launch of Better Knee, Better Me in early 2020.
Personalised support to improve quality of life for those with osteoarthritis
The 12-month Better Knee, Better Me program provides eligible members+ with a personalised exercise, weight loss and pain management plan. And it’s supported by consultations with a physiotherapist and dietitian.
Medibank’s Head of Member Health Service Design, Dr Catherine Keating, said there was a misconception that pain and loss of mobility is unavoidable with osteoarthritis, and that surgery was the only option.
"We want our customers to feel hopeful that when treated early, osteoarthritis doesn't have to mean sitting at home in pain, waiting for surgery. We’ve brought evidence-based strategies into one program to make it easy for customers and to help them get back to the things they love – whether that's gardening or keeping up with the grandkids."
Her comments were echoed in a recently released evaluation of the Better Knee, Better Me trial. It found that on average, participants had significant improvements in quality of life.
In fact, 70 per cent of participants who were originally willing to have knee replacement surgery were unwilling after 12 months in the program.
The program is also delivered via phone and video call, meaning members from all over Australia can access the program.
"For our customers that live in regional and rural areas it can be difficult to access physiotherapists and dietitians. Better Knee, Better Me is also about breaking down barriers to ensure customers can access high quality healthcare wherever they are," says Dr Keating.
More flexibility and choice after surgery
For those with end-stage osteoarthritis, who have exhausted lifestyle management options like the ones used in the Better Knee, Better Me program, surgery is sometimes the best option.
With surgery often comes the concerns of out-of-pocket costs and lengthy time spent away from home, in inpatient rehabilitation programs.
Medibank’s No Gap Joint Replacement Program allows eligible members to pay no out-of-pocket costs# on a wide range of services as part of hospital admission for elective surgery for a joint replacement^.
With the No Gap Joint Replacement Program, members may spend less time in hospital but that doesn’t mean they get less support.
For Caroline, who participated in Rehab At Home, that meant being able to spend Christmas at home after her hip replacement surgery.
"I felt safer at home, especially during COVID. And I preferred to be at home during Christmas since being with family is important. My sister stayed with me during Christmas eve and Christmas … I was able to walk around, cook amazing food and socialise," she said.
"Completing this (rehab) in the comfort of my home is great because you’re not wasting time in the waiting area or having to travel to the hospital or clinic," she said.
Caroline's story shows how Medibank is about more than just insurance, said Dr Keating.
"These new and innovative programs really push the boundaries for Medibank," she said. "From prevention through to surgery and recovery, we want better health for our members with osteoarthritis so they can keep doing the things they love."
How Medibank can help with osteoarthritis
As a Medibank member you get more than just health insurance. We’re here to help you achieve better health, every step of the way.
Staying healthy
- Live Better rewards app: Eligible Medibank members with hospital or extras cover can now earn points towards rewards with the Live Better rewards app, simply for taking small steps towards a healthier life.*
After diagnosis
- Better Knee, Better Me: Medibank’s Better Knee, Better Me program supports eligible members~ with a personalised exercise, weight loss and pain management program, aimed at lowering the need for joint replacement surgery.
Joint replacement surgery
- No Gap Joint Replacement Program: To help eligible members reduce out-of-pocket costs# for joint replacement surgery, Medibank has rolled out the No Gap Joint Replacement program at participating hospitals, with participating surgeons.
Recovering from surgery
- Rehab at Home: Rehab at Home is giving members more choice and flexibility about where they receive treatment after joint replacement surgery.+
Better Knee, Better Me
This 12-month program combines personalised plans for exercise, weight loss and pain management that aims to help eligible members better manage painful knee osteoarthritis and help reduce the impact it has on their quality of life. Clinical and product eligibility criteria apply.
Read more about osteoarthritis
Looking for something else?
Visit Joint health for more information.
Things you need to know
1 Australian Institute of Health and Welfare, Osteoarthritis, retrieved Mar 2022.
+ For eligible hospital members who have served waiting periods. Treating doctor must consider it appropriate. Additional treatment may incur out-of-pocket-costs. Not available in all areas.
# There may be out-of-pocket expenses associated with outpatient appointments, such as your initial visit with a participating surgeon in their consulting rooms. An excess or per day payment may still be payable, depending on the product a member has chosen and whether they are claiming under their hospital cover for the first time in a calendar year.
^ Excludes joint replacements resulting from an emergency admission.
~ Must be a Medibank member with hospital cover that includes joint replacement surgery, aged between 45-80, experiencing chronic knee pain on most days for the past 3 months, are above a healthy weight (BMI≥27) and can access a telephone and internet.
While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).