-
^ To be eligible for the waiver, you need to have held hospital cover without a break of more than 2 months. You can only use the Mental Health Waiver once in your lifetime. The waiver only applies to the 2-month waiting period for the higher Included benefits for in-hospital psychiatric services and all other applicable waiting periods will continue to apply.
Medibank mental health support and services
Our support programs are here to help you access the information, services and help you need to support your mental health and that of your family.
24/7 Medibank Mental Health Support
Medibank health insurance members can speak with a mental health professional over the phone or online at no extra cost.~ Chat online or call 1800 644 325.
Medibank Better Minds App
Want to manage your mental health on your own terms, in your own time? Medibank’s Better Minds app provides personalised support and follow ups by health professionals for those at risk, all included in your hospital cover.€
No waiting periods on psychology and counselling consultations
You shouldn’t have to wait for your health insurance to claim for mental health support. That’s why there are no waiting periods for psychology and counselling consultations on Medibank extras that include mental health support in their cover.§
Telehealth services
Access mental health services from the comfort of your own home. Medibank members with eligible extras can access psychology or counselling consultations face-to-face or through telehealth, with benefits payable towards Medibank recognised Counsellors only.#
24/7 Medibank Nurse
Health concerns keeping you up at night? With Medibank health insurance you’re supported by a registered nurse with 24/7 Medibank Nurse Support at no extra cost.~
Mental Health Waiver
Eligible members^ with hospital cover who have served a waiting period for Restricted hospital psychiatric services on Basic, Bronze or Silver Hospital cover, can choose to upgrade their cover to one with Included hospital psychiatric services, and have the 2-month waiting period for those higher benefits on psychiatric services waived. This waiver applies only once per lifetime.
Talk to us about your cover and accessing services
Contact Medibank when and how it suits you: online 24/7, in-store, by phone or through the My Medibank app.
Things you need to know
~ Some referred services may involve out of pocket costs and waiting periods may apply.
€ Not available for members with extras only cover, ambulance only cover, Overseas Student Health Cover or Overseas Workers or Visitors Health Cover.
§ For members with mental health support included in their Extras cover. Annual limits apply. Counsellors must be registered with Australian Counselling Association, Psychotherapy and Counselling Federation of Australia, Australian Traditional Medicine Society.
# Check your cover summary to see if these services are included on your extras cover and if annual limits apply. Counsellors must be registered with Australian Counselling Association, Psychotherapy and Counselling Federation of Australia, Australian Traditional Medicine Society.
∓ The Medibank sleep support line is available to eligible members with Bronze hospital cover and above. Excludes Overseas Visitor Health Cover, Working Visa Health Cover and Overseas Student Health Cover (OSHC). Waiting periods may apply. Some referred services may involve out of pocket costs.
+ Health Concierge is available to all eligible Medibank members who hold hospital cover. Excludes Overseas Visitor Health Cover, Working Visa Health Cover and Overseas Student Health Cover (OSHC).
Δ For members with hospital cover. Some referred services may involve out-of-pocket costs.
While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).