For 24/7 Mental Health Support, members with health insurance can call 1800 644 325 at no extra cost.~
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We have the tools
24/7 Mental Health Support
Talk with a mental health professional over the phone or online. Medibank health insurance members can call 1800 644 325, or log in to chat, 24 hours a day 7 days a week at no extra cost.~
Better Minds App
Wellbeing checks, personalised skills training and one-on-one coaching with health professionals, for those who may need extra support.€
Better Minds Hub
Whether it's for you or a loved one, Medibank’s Better Minds Hub has resources to advise, guide and support you through your mental health journey.
Psychology and counselling claims
Medibank Extras pay benefits towards consultations with a psychologist or Medibank-recognised counsellor.§ How much you get back will depend on your level of Extras cover and remaining annual limit.
No waiting periods on psychology and counselling consultations
If you’re a new member or upgraded your cover recently to include mental health support, we’ll pay benefits towards psychology and counselling consultations without the need to serve waiting periods.§
Want to know more about finding the right mental health professional for you? Our guide will help you find the right fit.
Download the Medibank Better Minds App
Want to better manage your mental health on your own terms, in your own time? Medibank’s Better Minds app provides members with hospital cover€ access to wellbeing checks, skills training and one-on-one coaching with health professionals. Find out more.
Hospital psychiatric services
For Gold Level Hospital cover members, who have served their 2 month waiting periods, Medibank can help pay towards hospital psychiatric services in a private hospital.
Your cover can pay towards hospital accommodation and any medical costs raised by doctors where a Medicare benefit is payable.
There may be out of pocket costs, which depends on the hospital you’re admitted to and what your treating specialists charge. Speak to your treating specialist about what your out-of-pocket costs may be.
Mental Health Waiver
Eligible members^ with hospital cover who have served a waiting period for Restricted hospital psychiatric services on Basic, Silver or Bronze Hospital cover, can choose to upgrade their cover to one with included hospital psychiatric services, and have the 2-month waiting period for those higher benefits on psychiatric services waived. This waiver applies only once per lifetime.
To use the Mental Health Waiver contact us on 132 331 or via 24/7 live chat. You can also grant authority to another person to make changes to your policy on your behalf.
Support at your fingertips
With 24/7 Medibank Mental Health Support, Medibank health insurance members can chat with a mental health professional over the phone or online at no extra cost, 24 hours a day, 7 days a week on 1800 644 325.~
Or, if you prefer to manage your mental health on your own terms, the Medibank Better Minds app is included with Hospital cover.€ Through the app members who need extra support can get two free consultation with a counsellor or psychologist. The app empowers members to take a more proactive and hands-on approach to managing their mental health.
More information you may find useful
Knowing when to seek support
Knowing when a problem turns into something more serious is key to getting the right support at the right time.
Where to go for support
Here is some helpful guidance to better understand the mental health support options available, as an Australian resident and as a Medibank member.
Supporting someone you care about
Find out what you can do to help a family member, friend or loved one with a mental health issue.
Things you need to know
~ Some referred services may involve out of pocket costs and waiting periods may apply.
€ Not available for members with extras only cover, Overseas Student Health Cover or Overseas Workers or Visitors Health Cover.
§ For members with mental health support included in their Extras cover. Annual limits apply. Counsellors must be registered with Australian Counselling Association, Psychotherapy and Counselling Federation of Australia, Australian Traditional Medicine Society.
^ To be eligible for the waiver, you need to have held hospital cover without a break of more than 2 months. You can only use the Mental Health Waiver once in your lifetime. The waiver only applies to the 2-month waiting period for the higher Included benefits for in-hospital psychiatric services and all other applicable waiting periods will continue to apply.
While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).