Need help with your My Medibank account? Whether you're signing up for the first time, need help logging in, or need to update your address or banking details, our easy step-by-step guides will assist you.
How to register
It's easy to register for a My Medibank account with our step-by-step instructions.
How to log in
Follow our simple step-by-step guide to log in to My Medibank on both web and app.
Change login details
Need to update you login details? Follow our step-by-step instructions for web and app.
Change contact details
Need to change your preferred contact details? Follow our instructions for web and app.
Change bank details
Changed bank and need to update your banking details? Follow our step-by-step guide.
Setup direct debit
Learn how to setup direct debit in My Medibank with our step-by-step instructions for web and app.
Trouble logging in?
Learn how to assess and resolve your My Medibank logging in issues with with our handy guide.
Digital card - Android
Learn how to access your Medibank digital card on your Android device.