If you’re a resident of Tasmania, you're covered for ambulance services through the state’s own subsidised ambulance scheme nation-wide.
However, if you have a situation that isn’t covered by Tasmania's state scheme, please submit a claim to us and we'll assess it.
An ambulance is road vehicle, boat or aircraft operated by a service approved by Medibank and equipped for the transport and/or paramedical treatment of a person requiring medical attention.
If you’re a resident of Tasmania and have an ambulance invoice from another state, please contact Ambulance Tasmania.
Any ambulance called via 000 or by the hospital or other approved facility is an approved ambulance provider.
An “other approved facility” must be capable of providing immediate professional medical attention, like a medical centre or clinics. It doesn’t need to be closer than the nearest hospital or in a rural area.
We don’t keep a list of these facilities and assess whether one is an “other approved facility” on a case-by-case basis.
It will depend on the service that attends to you.
For an injury in a ski resort there may be a ski patrol that would administer first aid and take you off the mountain to safety. In most cases, the ski patrol is employed by the ski resort and their services are usually provided free of charge. However, the ski patrol is not an approved ambulance provider, so if there is a charge no benefits will be payable.
If an ambulance is dispatched to you via a 000 call, this will automatically be an approved ambulance provider. This means that benefits would be paid because the ambulance was called to attend to provide you with immediate professional attention.
The benefits we pay for ambulance services do not cover search and rescue operations.
You can claim for someone else on your policy, but you can’t submit a single claim form for more than one person at a time. You’ll need to do a separate claim form for each person. Please keep in mind that unless we have the other person’s consent, we won’t be able to discuss the details of the claim once it has been submitted.
To authorise someone else to act on your behalf when dealing with Medibank, apply using this Authority form.
Going to hospital?
Hospital Assist provides support before and after your hospital stay with information, advice over the phone, and access to health professionals. We're here to help.
Leave your details and a Medibank expert will be in touch to take you through your options. In providing your telephone number, you consent to Medibank contacting you about health insurance.
We'll have someone call you soon to help with any questions you have.
Complete this form to express your interest in one of our programs. If you're eligible, a member of our team will call you within 2-3 business days.
What program are you interested in?
Sorry, only members with current Hospital cover are eligible to participate in these programs
Eligible Medibank members with Extras cover are able to access a range of telehealth services included on their cover - you can find out more here. Alternatively, if you would like to talk to one of our team about your cover, we're here on 132 331.
Please provide your details so we can know how to contact you.
By clicking Submit, I understand that Medibank or its subsidiaries may contact me to discuss my eligibility for the Covid-19 Heath Assist program(s), and will disclose my personal information within the Medibank Group of companies and to third party service providers. Please see Medibank’s privacy policy for further information about how Medibank will handle my personal information, and how to contact Medibank: https://www.medibank.com.au/privacy/
If you are eligible, one of our health professionals will call you in 2-3 business days to discuss your situation and help to enrol you in the relevant program.
There is no cost to participate, however some referred services may incur an out of pocket cost.