Domestic and family violence support

If you've separated or divorced, contact us straight away. Please let our team know that you no longer live together so that we can get the address changes right and protect your privacy. You will also need separate policies. 

If you ask us to remove your partner from your policy, we will need to let them know. However, they won’t be able to access your details (eg. location, claims history) and your conversations with us will remain confidential.

Also, keep in mind there are always risks to your privacy and personal information when using technology. For some technology and safety tips, click here.

To change or update your cover, please get in touch. Let us know your situation so that we can help you in the best possible way. 

Your ex-partner can't access any of your claim details unless you have specifically provided Claims Consent.

Claims Consent gives someone access to your sensitive information (such as claiming information) and contact details. Claims Consent is something you must provide; someone can't do it for you. Once appointed, someone with Claims Consent can view and request details of your claims – including services you claimed, the date, the provider and cost of each service, as well as enquire about upcoming claims. A person with Claims Consent can also access and change your phone number and email address.

You can revoke Claims Consent at any time. Contact us and we will do this for you.

If you're not sure whether you provided Claims Consent in the past, please get in touch. 

An ex-partner has no right to remove children (dependants) from a membership, whether they are their legal custodian or not. Access to children's claim history depends on how old they are and whether your ex-partner is their legal custodian. You can read the policy below.

Children aged 16 and over

The ex-partner requires each dependant's claims consent for access to claims history for that dependant.

Children under 16

An ex-partner who is not on the policy will only have access to a dependant's claims history if they have been granted legal custody by a court. Evidence of this will need to be provided to Medibank. This right does not extend to the removal of dependants from the policy holder's membership or any of the personal information on the policy.

An ex-partner who is not a custodial parent and not otherwise authorised has no access to any claims history records. 

We have a range of security controls in place to protect your personal information. Our employees also regularly receive privacy training. To learn more about your personal information and what we do with it, you can read our privacy policy here. 

We understand that there are circumstances when you might not be able to pay your premium. Find out what your options are here. 

To find out about other financial support options that might be available, please visit our dedicated Financial Hardship page.