Things you should know
¥¥ Some referred services may involve out of pocket costs and waiting periods may apply.
If you receive any suspicious emails or texts, please report them to Scamwatch.
Help and support › Security and privacy › How we protect you
Protecting your data, 24/7
Our security measures are designed to protect your personal information better than ever before. That way, you can continue to live better and make the most of your membership with us.
Multi-factor authentication (MFA)
We have a 2-step verification process. This happens via SMS or email when you call us, or via email when you access or update your details in My Medibank. MFA provides additional security and helps to safeguard the personal information in your Medibank account.
24/7 Data monitoring
Our security team monitors our systems and the dark web 24 hours a day, 7 days a week. They do this to ensure that the personal and health information you or your authorised representatives – like health service providers – provided to us is not misused.
Perimeter testing
We often engage third-party cybersecurity firms to test our security controls.
Learn more: 'White Hat' ethical hackers
Supporting our customers
Looking for emotional support or general wellbeing advice? We're here for you.
24/7 Medibank Mental Health Support
Medibank health insurance members can chat to a mental health professional at no extra cost¥¥. Chat online or call 1800 644 325 to discuss mental health questions or emotional concerns 24 hours a day, 7 days a week.
Better Minds app
Our app provides wellbeing checks, personalised skills training and one-on-one coaching with health professionals for members with hospital cover who may need extra support. And it’s all included with your hospital cover.€
If you're feeling distressed or anxious reach out to your GP or connect with the following support services:
Beyond Blue
Information and support for anxiety, depression and suicide prevention.
1800RESPECT
National domestic, family and sexual violence counselling, information and support service.
Latest articles about staying safe online
Useful information
More help and support
General enquiries
Phone 132 331
Opening hours (AEST):
Monday to Friday, 8am - 8pm
Saturday, 10am - 2pm
Sunday, closed
Or visit us in-store.
Report a scam
If you receive any suspicious emails or texts, please report them to Scamwatch.
24/7 Medibank Mental Health Support
Medibank health insurance members can chat to a mental health professional at no extra cost¥¥. Chat online or call 1800 644 325 to discuss mental health questions or emotional concerns 24 hours a day, 7 days a week.
€ Not available for members with extras only cover, Overseas Student Health Cover or Overseas Workers or Visitors Health Cover.