For customers who purchased a Medibank Life Insurance policy before 1 July 2023 click here.

Life insurance and income protection purchased on and from 1 July 2023 and policy number starts with 'ML' or 'MZ'.

We're here to support you, whether you have questions about your existing policy, need to make a claim, or are looking for useful documents and additional support.

Useful documents Call 1300 766 085

Getting a new quote

Phone: 1300 152 271, Monday to Friday, between 8:00am and 8:00pm AEST/AEDT. 

Email: sales@medibanklife.com.au

Find out more: about Medibank Life Insurance and Income Protection Insurance

 

Service or claims

Phone: 1300 865 210, Monday to Friday, between 8:00am and 8:00pm AEST/AEDT. 

Online: Online claim form

Email for claims: claims@medibanklife.com.au

Email for enquiries: service@medibanklife.com.au

Further information about making a claim can be found in the relevant Product Disclosure Statements. 

 

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Useful documents

If you can't find the documents you need below or are unsure which ones are relevant to your policy, please contact us for assistance. 

Product Disclosure Statements

The Product Disclosure Statement provides detail on the key features of the product, benefits, exclusions, terms and conditions of the relevant product.

 

For policies purchased between 1 July 2023 - 31 March 2024 that start with 'ML'.

Important Notice: Effective 20 December 2024, policies previously issued by Integrity Life Australia (Integrity) have now transferred to Zurich Australia Limited (Zurich).

References made in the above policy's PDS to:

  • 'Integrity Life Australia LImited ABN 83 089 981 73 AFSL no. 245492'
  • 'Integrity Life' and 
  • 'we', 'us', 'our' or 'insurer',
  • should now be read as Zurich Australia Limited ABN 92 000 010 195, AFSL 232510'.

Zurich encourage customers to read Zurich's privacy policy to understand how Zurich collects, holds, uses and discloses their personal information. 

 

For policies purchased from 1 April 2024 that start with ‘MZ’:

 

 

For all policies purchased on or after 1 July 2023

Target Market Determination

Financial Services Guide

The Financial Services Guide contains information about who is providing you with the financial services. It explains the financial service offered, the fees charged and how we will deal with complaints.

From 20 December 2024, the Financial Services Guide effective 1 March 2024 will apply to all policies. For Medibank Life Insurance policies that transferred from Integrity Life Australia Limited to Zurich Australia Limited, upon the transfer NEOS Admin Pty Ltd, received a fee under than Financial Service Guide as if they were new policies sold. This does not affect any of the terms or coverage of these policies, including amounts paid by poliyolders.

Forms

Life Insurance Code of Practice

The Life Insurance Code of Practice is the life insurance industry’s commitment to customer service standards and it’s designed to protect you, the customer. Learn more.

Additional support

If you require assistance when contacting us or interacting with our products and services, please click below to find out how we could help you.

Find out more

Things you should know

Life Insurance

Medibank Life Insurance and Medibank Income Protection (collectively Medibank life insurance) are issued by the insurer, Zurich Australia Limited ABN 92 000 010 195 AFSL 232510 (Zurich). NEOS Direct, a registered business name of NDLI Pty Ltd ABN 70 665 747 277 AFSL 547119, distributes and services Medibank life insurance, which is promoted by NEOS Direct's authorised representative Medibank Private Limited ABN 47 080 890 259 (AR No. 286089) (Medibank).  

Any advice provided is general only and doesn’t consider your objectives, financial situation or needs. You should consider these factors, the appropriateness of the advice, and carefully read the relevant Product Disclosure Statement (which sets out the product terms, conditions and exclusions), Target Market Determination and Financial Services Guide before making a decision to acquire, or continue to hold, the product.

Your personal information will be handled in accordance with the Privacy Policies of the parties involved. Click here for NEOS Direct's Privacy Policy, Medibank Private's Privacy Policy or Zurich's Privacy Policy.