Health Concierge

Personalised support, when you need it most.

Introducing Health Concierge

Health Concierge provides personalised health support to help eligible Medibank hospital members prepare for, or recover from, a hospital stay or treatment.

How can we help

We aim to help take the stress out of an upcoming hospital stay, a new diagnosis, or an ongoing condition. If requested, we can check in with regular follow-up calls at key times during your health journey.

24/7 Support

Any time you need support, we can connect you to our 24/7 Medibank Nurse Support,^* or link you to services in the community or other Medibank programs.

Tools and resources

We'll provide practical tools and resources to help you manage your health day-to-day.

Going to hospital?

Going to hospital can be stressful, and the last thing you need to worry about is how much it's going to cost. That's why we've created Hospital Assist: to support you from the very beginning, and help you understand how it works and what you can expect to pay out of your own pocket.

Visit Hospital Assist

How does health concierge work

Health Concierge is available to all eligible Medibank members who hold hospital cover.^~

It's been designed in particular for members who have an upcoming hospital stay or who are undergoing treatment for cancer.

You call us

Call 1800 789 414 to talk to a Health Concierge Clinician between 9am – 5pm AEST/AEDT.

If calling before or after a hospital admission, remember to have your Medibank membership details on hand.

We'll email or SMS you

Recognising that even day procedures can be stressful, we have developed a dedicated package of information on our website to assist our members undergoing certain minor procedures to feel more prepared.

We're also calling members

We are also calling members who are undergoing certain procedures. Right now we’re giving eligible hospital members a call who have the following health needs.

Cancer

Members undergoing treatment for cancer including breast, prostate, bowel, bladder, lung and lymphoid cancers.

Hip and Knee

Members undergoing a 'Total Hip' or 'Total Knee' replacement

Pregnancy

Members using their cover for pregnancy and birth hospital admissions.

Certain cardiac procedures

Members undergoing certain procedures for the treatment of coronary heart disease such as stents, bypass surgery, valve replacement or who have suffered a heart attack.

Long-time members having major surgery

Members who have had Medibank hospital cover for 10 years or more having major surgery, such as cataracts, major vascular procedures, orthopaedic surgery and more

Over 75's

Members over 75 and living with a chronic illness who are going to hospital.

What can members on health concierge access?

Our Health Concierge Clinicians are highly-skilled in providing exceptional support to people going through potentially stressful times. The service starts with a call from a Health Concierge, who’ll assess your circumstances and offer support that best suits your needs. Depending on the situation, the Concierge may follow up down the track to ensure you remain supported in your health journey.

Information

Information, follow-up calls, and links to clinical and non-clinical services, including 24/7 Medibank Nurse Support^* for assistance, or Medibank Customer Support Centre for questions about your health insurance.

Advice

Advice on going to and from hospital, including what to pack, information on the procedure, and tips for a speedy recovery, for example, recipes and advice on looking after yourself when you’re back home.

Where suitable, introduction to our other health programs including Medibank at Home services (rehabilitation) and Medibank at Home trials (chemotherapy, dialysis or palliative care), CareComplete, CarePoint, CareFirst, and CareTransition.

We're here for you

Contact Medibank when and how it suits you; online 24/7, in store, by phone, or through the My Medibank app.

Things you should know

* Some referred services may involve out-of-pocket costs.

~ Excludes Overseas Visitor Health Cover, Working Visa Health Cover and Overseas Student Health Cover (OSHC).

Contact us