Connect a health app.

Q: Where can I find more information about connecting a health app and tracking?

You will find additional information about how to connect and which apps you can connect to on the connect page . Additionally, our Live Better rewards how-to guides contain detailed information about tracking various activities on each health app.

Up your game. Connect a health app to track your activities and automatically earn points for the Weekly Goal and select Challenges. Plus, enjoy an instant reward of 200 points just for connecting!

Connect now

Health apps you can connect

Step 1

Open your My Medibank app and navigate to the Live Better rewards dashboard. Scroll down and click on ‘Manage app/devices’.

Step 2

Click ‘Connect’ next to the device you would like to connect (for some devices / apps you will need to log into your account).

If you are still having trouble connecting, you can visit the contact us page for more information.

How your data is used

Data from your connected health app or wearable is only used to track progress on the Weekly Goal and some Challenges. By law, the information collected by Live Better rewards will never affect your private health insurance premiums. Click here for more information. 

Keeping your personal and health information safe is important to us. Visit our Security and Privacy Hub to learn more.

Frequently Asked Questions

Where can I find more information about connecting a health app and tracking?

Why are my activities not syncing?

If you see a “Failed to sync” error message in the manage app/devices section this means there is an issue with the connection so please try to disconnect and then re-connect your device. To do this, open your My Medibank app, navigate to the Live Better rewards dashboard and tap on ‘Manage app/devices’. Then, select ‘Disconnect’ and then tap ‘Connect’ to re-connect your device.

If you are connecting to Google Fit, please ensure you have signed into your Google Fit app. When connecting to Google Fit in the My Medibank app, use the same Google account that was used to sign into Google Fit.

What if I don’t currently have or use a health app on my phone?

Most smart phones come with a default health app already installed. These apps already track things like steps and by connecting to Live Better rewards will automatically push these activities and mark off towards your healthy actions. In some cases, particularly for android devices, you may have to download apps including Health Connect and Google Fit before you can connect and join the Weekly Goal.

Things you should know:

: * Must be 16 years or over to register for Medibank Live Better rewards in the My Medibank app. Some program partners and earning activities require a person to be at least 18 years of age to be eligible to earn and/or redeem a reward. Must be a Medibank member with hospital cover, extras cover, or hospital and extras cover, and be up-to-date with premium payments. Excludes Overseas Student Health Cover (OSHC), Ambulance only cover, ahm covers and other selected covers. Live Better Management Pty Ltd, ACN 003 457 289 has entered into commercial arrangements with Medibank Live Better program partners and may receive commissions. Please choose carefully as rewards will not be amended, cancelled, exchanged or refunded due to change of mind. Points earning activities and rewards are subject to change without prior notice and may be subject to availability. Additional terms and conditions may apply to points earning activities and rewards. See full Medibank Live Better rewards terms. See full Medibank Live Better rewards terms.

⁺ Points cannot be earned on the cost of any services (including eye tests), on purchases paid for with a Specsavers gift card or on non-prescription goods such as non-prescription sunglasses, safety glasses, protective glasses or precision tinted lenses. All optical items offered are subject to availability and are subject to Specsavers Terms of Service and Returns & Warranty policies. For in-store purchases, you must use your Medibank membership card through HICAPS at the time of purchase to earn Live Better rewards points. This applies even if you have hospital only cover or have already reached your annual optical extras limit. If you have extras cover and any annual optical extras limit remaining, you will also be submitting a claim for benefits. For online purchases at https://www.specsavers.com.au/, you must submit an extras claim for prescription optical goods to earn Live Better rewards points. Members with hospital only cover, or Healthy Living Extras cover cannot earn points for online purchases. Points earned will be displayed in your Live Better rewards account within 5 business days, or once you have signed up to Medibank Live Better rewards with the My Medibank app within 6 months, from the date of your in-store purchase or making an extras claim for online purchases. A maximum of 10,000 Live Better rewards points can be earned per transaction. This offer may be withdrawn or changed at any time. Live Better rewards points earned from claims for children under 18 years of age will go to the policy holder’s account. A maximum of 10,000 Live Better rewards points can be earned per transaction. This offer may be withdrawn or changed at any time.

^{^} Medibank Live Better Challenges and Goals Earning Policy: The participant of a Medibank Live Better Goal may not receive Live Better points or may have their already credited Live Better points reversed in accordance with the Medibank Live Better terms and conditions. To earn Live Better points, the participant needs to properly complete the target number of activities per week of the eligible Goal according to the Goal instructions. The target number of activities may be subject to change, please refer to the Weekly Goal instructions in the My Medibank app. The number of Live Better points available for Medibank Live Better Challenges and Goals is subject to change without prior notice. The maximum number of Live Better points that each Medibank Live Better Member can earn from successfully completing Health and Wellbeing Challenges or Medibank Goals in a calendar year is 40,000 Live Better points. To the extent of any inconsistency between this Policy and the Medibank Live Better terms and conditions, the terms and conditions will take precedence.

^~ Maximum 1,000 points per member per calendar year for Healthy Living Extras. Maximum 2,000 points per member per calendar year for all other extras. Award of Live Better rewards points is subject to the approval of a claim for the health service. Waiting periods may apply. Not available in all areas. Points will be credited to a members' account only when the member registers as a Live Better rewards member within 6 months from the date of the receiving the health service, subject to the Medibank Live Better rewards terms. Must be a Medibank member with extras cover (excludes ambulance only cover), hospital cover or hospital and extras cover, be up-to-date with premium payments and have signed up to Medibank Live Better with the My Medibank app to redeem rewards. See full Medibank Live Better terms.

^# Must be a Medibank member with eligible extras cover, or eligible hospital and extras cover, and be up-to-date with premium payments. Excludes Overseas Student Health Cover (OSHC), Ambulance only cover, ahm covers and other selected covers. Member will be awarded points for their first eligible consultation each calendar year at one of the following services: physiotherapy, chiropractic, remedial massage, acupuncture or podiatry. Award of points is subject to the approval of a claim for the health service. Waiting periods and annual limits may apply. Service must be completed by a Members' Choice Advantage provider. Medibank's agreements with Members' Choice Advantage providers are subject to change. Members’ Choice Advantage providers are not available in all areas. Member must sign up to Live Better rewards with the My Medibank app within 6 months from the date of receiving the eligible health service. Maximum 500 points per member per calendar year. Live Better points earned from claims for children under 18 years of age will go to the policy holder’s Live Better account. Additional terms and conditions may apply to points earning activities and rewards. Points earning activities and rewards are subject to change without prior notice and may be subject to availability. See full Medibank Live Better terms.

Apple, the Apple logo, and Apple Health are trademarks of Apple Inc., registered in the U.S. and other countries and regions. App Store is a service mark of Apple Inc.

Google Fit, Google Play and the Google Play logo are trademarks of Google LLC.

Contact us