Useful Documents

Target Market Determinations and Combined Financial Services Guide and Product Disclosure Statements

Current Medibank Plans:

Pet Protect, Pet Plus, and Pet Max

For new policies purchased on or after 10 December 2024, and for policies renewing on or after 6 January 2025.

• Combined PDS and FSG – Medibank Pet Protect, Pet Plus, and Pet Max
• TMD – Pet Protect, Pet Plus, and Pet Max – available via online, call centre and retail stores 
• TMD – Pet Protect and Pet Plus – only available and distributed via call centre for renewing customers.

Previous Medibank Plans:

(not available for purchase)

Pet Protect, Pet Plus, and Pet Max

For new policies purchased on or after 30 August 2023, and for policies renewing on or after 27 September 2023.

• Combined PDS and FSG – Medibank Pet Protect, Pet Plus, and Pet Max
• Update to the PDS dated 30 August 2023 - Medibank Pet Protect, Pet Plus, and Pet Max (EFFECTIVE DATE 17 JULY 2024)
• TMD – Pet Protect, Pet Plus, and Pet Max – available via online, call centre and retail stores 
• TMD – Pet Protect and Pet Plus – only available and distributed via call centre for renewing customers.

Emergency Pet Care, Essential Pet Care, and Ultimate Pet Care

For Essential Pet Care and Ultimate Pet Care policies purchased before 29 August 2023.

For Emergency Pet Care policies purchased before 1 February 2023.

• PDS – Medibank Emergency Pet Care, Essential Pet Care and Ultimate Pet Care (EFFECTIVE DATE 5 OCTOBER 2021)
• Update to the PDS dated 5 October 2021 - Medibank Pet Emergency, Essential, and Ultimate Pet Care (EFFECTIVE DATE 17 JULY 2024)
• Supplementary PDS – Medibank Emergency Pet Care, Essential Pet Care and Ultimate Pet Care (EFFECTIVE DATE 30 AUGUST 2023)
• Supplementary FSG – Medibank Emergency Pet Care, Essential Pet Care and Ultimate Pet Care (EFFECTIVE DATE 30 AUGUST 2023)
• Supplementary FSG – Medibank Emergency Pet Care, Essential Pet Care and Ultimate Pet Care (EFFECTIVE DATE 4 FEBRUARY 2022)
• TMD – Medibank Emergency Pet Care, Essential Pet Care and Ultimate Pet Care (EFFECTIVE DATE 30 AUGUST 2023)

Accident Injury & Illness, Bronze Paw, Silver Paw, and Gold Paw Cover

For Accident Injury & Illness policies purchased before 29 August 2023.

For Bronze Paw, Silver Paw, and Gold Paw Cover policies purchased before 22 October 2015.

• PDS – Accident Injury & Illness, Bronze Paw, Silver Paw and Gold Paw Cover (EFFECTIVE DATE 22 OCTOBER 2015)
• Update to the PDS dated 22 October 2015 - Accident Injury & Illness, Bronze Paw, Silver Paw and Gold Paw Cover (EFFECTIVE DATE 17 JULY 2024)
• Supplementary FSG – Accident Injury & Illness, Bronze Paw, Silver Paw and Gold Paw Cover (EFFECTIVE DATE 30 AUGUST 2023)
• Supplementary FSG – Accident Injury & Illness, Bronze Paw, Silver Paw and Gold Paw Cover (EFFECTIVE DATE 4 FEBRUARY 2022)
• Supplementary PDS – Accident Injury & Illness, Bronze Paw, Silver Paw and Gold Paw Cover (EFFECTIVE DATE 5 OCTOBER 2021)
• Supplementary PDS – Accident Injury & Illness, Bronze Paw, Silver Paw and Gold Paw Cover (EFFECTIVE DATE 15 APRIL 2021)
• Supplementary PDS – Accident Injury & Illness, Bronze Paw, Silver Paw and Gold Paw Cover (EFFECTIVE DATE 30 JUNE 2019)
• Supplementary PDS – Accident Injury & Illness, Bronze Paw, Silver Paw and Gold Paw Cover (EFFECTIVE DATE 11 NOVEMBER 2017)
• TMD – Accident Injury & Illness, Bronze Paw, Silver Paw and Gold Paw Cover (EFFECTIVE DATE 30 AUGUST 2023)

Useful Forms

• Claims form. For further instructions please refer to the claims page.
• Pre-existing Conditions Review form. For any pre-existing conditions that may be covered. For more information on how pre-existing conditions work, please refer to your current PDS.
• Cruciate Ligament form to fill out with the vet.