Claiming for Extras offline

Q: Can I claim if I haven't paid for the service/product yet?

If you haven’t paid for the service or product yet, you can only make an offline claim. Please download and complete this Claim Form . You will need to include the original invoice with your claim. You can submit the claim in person at a Medibank store, or post it to Medibank Private, GPO Box 2984, Melbourne VIC 3001.

Q: I forgot my password for My Medibank

Simply fill in this form with the email address you used to register, and we'll send you a link to reset your password. This link will expire in 7 days. Please allow a few minutes for the email to arrive. If you do not appear to have received an email, please check your junk/spam folder. Alternatively search for an email from: noreply@medibank.com.au .

Q: How do I register for My Medibank?

Step 1: Register your details here , including your Medibank membership number (this is on the front of your membership card), first and last name, date of birth and email address. Step 2: An activation email will be sent to your registered email address. You need to click the activation link in the email to complete the registration. Once you've completed this step, you can log in to your account.

Offline claims are for services you haven't paid for yet, or services that you can't claim online; some people also just prefer offline claims. Making an offline claim is easy – simply follow the instructions below.

If you're not sure whether you're eligible to claim, you can check your cover summary, as well as limits and waiting periods, on My Medibank online, or the My Medibank app.

Before you start your offline Extras claim, make sure you have:

- A copy of the receipt for the service/treatment, displaying the provider ID and item number, and dated within the last two years.

How to make an offline claim

1. Download claim form
  
  Download this Claim Form, ready to fill in with your details.
2. Fill in member and claim information
  
  Fill in the member information (either for yourself or the person on the policy you’re claiming for), then fill in requested claim information. Under Claim Type select “Extras”.
3. Sign and date
  
  Sign and date the declaration, at the bottom of the page.
4. Attach documents
  
  Include the required documents (outlined in checklist above) to support your claim.
5. Submit
  
  Post your completed claim form and documents to: Medibank, Medical and Extras Claims, Reply Paid 2984, GPO BOX 2984, Melbourne VIC 3001.
  
  Alternatively, submit your completed claim form and documents in person at a Medibank store.

Download the My Medibank app

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Frequently Asked Questions

What extras items can I claim online?

Depending on your level of extras cover, you can claim the following items online:

Acupuncture
Ambulance transport (medically necessary)
Australian Breastfeeding Association subscription
Birthing courses (per course)
Blood glucose monitors
Blood pressure monitors
Breathing appliances
Chiropractic
CPAP machines
Dental
Dietetics
Extended health services (including nicotine replacement therapy)
Some external prostheses
Some health appliances
Health screenings
Hearing aids
Home nursing
Hospital claims
Lactation consultation (per consultation)
Mental health support (psychology)

Myotherapy
Occupational therapy
Optical appliances
Orthodontic
Orthoptics / eye therapy
Osteopathy
Package Bonus top-up benefits
Pharmaceutical (excluding allergen extracts, oral contraceptives, vaccinations, compound drugs)
Physiotherapy
Podiatry and orthotics
Postnatal group consultation
Postnatal individual consultation
Prenatal/antenatal group consultation
Prenatal/antenatal private consultation
Remedial massage
Resident medical claims (eg. specialists, anaesthetists, diagnostic services)
School accident
Some health subscriptions
Speech therapy
Weight Watchers meetings

What extras items do I have to claim offline?

Depending on your cover, the following claims cannot be submitted online and must be submitted offline:

Allergen extracts
Claims for compensation or damages
Mental health support (counselling)
Natural therapies (eg. Chinese medicine, exercise physiology)

Orthotics when not provided by a podiatrist (eg. a chiropractor or physiotherapist)
Package Bonus
Resident outpatient diagnostic services
Rural and regional travel and accommodation

Can I claim if I haven't paid for the service/product yet?

Can I claim for someone else?

You can claim for someone else on your policy, but you can’t submit a single claim form for more than one person at a time. You’ll need to do a separate claim form for each person. Please keep in mind that unless we have the other person’s consent, we won’t be able to discuss the details of the claim once it has been submitted.

To authorise someone else to act on your behalf when dealing with Medibank, apply using this Authority form.

I forgot my password for My Medibank

How do I register for My Medibank?

Step 1: Register your details here, including your Medibank membership number (this is on the front of your membership card), first and last name, date of birth and email address.

Step 2: An activation email will be sent to your registered email address. You need to click the activation link in the email to complete the registration. Once you've completed this step, you can log in to your account.

Other ways to make a claim

My Medibank app

Install the My Medibank app on your phone for simple, convenient claiming on the go.

Online

Make online Extras claims on My Medibank. If you don't have a My Medibank account, register now in two easy steps.

Membership card

Most extras providers offer the convenience of claiming on the spot using your membership card.

Digital claiming

Claim on the spot using your digital membership card, now available on Android devices including mobile phones and smart watches.

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Can't find the answers you are looking for? We're here to help.

Things you should know:

If you’re on Overseas Student Health Cover (OSHC), please visit OSHC Help & Support to find out more about claiming for Extras, or call our OSHC 24/7 Student Health and Support Line on 1800 887 283.

Claims submitted in store will be processed separately (at a later date) and pay benefits to you, the hospital or the provider, as appropriate.

Some claims, like paper based, may take longer to update.

Following the government changes on 1 April 2019, all private health insurers are no longer permitted to pay benefits towards some natural therapy services. Read more about the changes to some natural therapies.