How to claim for a health appliance

Log in to the My Medibank app and tap Make a claim. 

On the Claim screen, tap Health appliance & service.

Tap Start. 

Add the name of the person who had the service and the date they received the appliance or service.

Note: if you're on a single policy, there's no need to add your name.

Add provider details

Search and select a provider the following ways.

Tap Provider ID to search for a provider using their provider ID.

Tap Other provider details to search for a provider using their full name / business name and postcode.

Or tap and select a provider from the previous provider list.

If a provider has multiple practice types you will be prompted to select the matching practice type to your claim. 

Note: sometimes a provider doesn't appear in the search results. If this happens tap Manually enter provider details to add a provider and choose from the practice/item type list to proceed. 

Tap Add claim details and then Add items.

Tap Add first item.

Enter the item number (found on your invoice or receipt) or description, appropriate service or claim, quantity, and item charge.

Tap Done.

If you have no further health appliances or services to claim, tap Confirm.

On the Receipt screen, tap Upload.

Select option for uploading receipt.

Tap Confirm.

On the Supporting documentation screen, tap Upload.

The Claim documents screen will explain what supporting documentation you'll require for this claim.

Tap Upload.

Select option for uploading the documentation.

Tap Confirm, then tap Back.

On the Health appliance & service screen, scroll down and tap Submit claim.

Log in to My Medibank.

Click Claims on the top menu, or Make a claim on the left menu.

On the Claims page, click on Claim health appliance.

On the pop-up message, click Next.

Add provider details

Select the date of your treatment or service. 

Choose from the previous provider list or search for a provider by entering their Provider ID or other provider details (full name / business name and postcode).

Once you have selected your provider, confirm the practice/item type from the drop-down and click Next.

Note: sometimes a provider doesn't appear in the search results. If this happens you can choose to add the provider manually by clicking use the details above to continue.

On the Service items details page, enter quantity and item charge. Check the date to make sure it's correct.

To upload receipt and supporting documentation, click Browse to upload on each section.

Click Next.

On the How should we pay you page, confirm or enter your payment details.

Click Next.

Review your claim and click Next to submit.