How to claim for an external prosthesis

Launch the My Medibank app

Tap the app to open, then tap Make a claim on the menu. Next, tap Extras. 

If you don’t have the My Medibank app, you can download it for iPhone from the App Store or download it for Android from Google Play, and follow the prompts to register.  

Select who the claim is for

Tap Start. If there is more than one person on the policy, you'll be able to select the name of the person who received the service. Check the name listed in Who went? If this is the person who received the service, leave it as is. If it was someone else on the cover, tap Change and select the correct name.

Select date

Tap Add Date. Select the correct service date from the pop-up calendar and tap OK.

Add provider details

Search and select a provider the following ways.

Tap Provider ID to search for a provider using their provider ID.

Tap Other provider details to search for a provider using their full name / business name and postcode.

Or tap and select a provider from the previous provider list.

If a provider has multiple practice types you will be prompted to select the matching practice type to your claim. 

Note: sometimes a provider doesn't appear in the search results. If this happens tap Manually enter provider details to add a provider and choose from the practice/item type list to proceed. 

Add item number

Tap +Add item(s). On the item screen with the date of service, tap +Add first item. You can add an item by typing in the item number, or scrolling down the list of common items and tapping on the correct one.

Add treatment details

If the number under Quantity is correct, leave it as is. If it isn’t, tap the Quantity number and select the correct quantity from the scrollable list that appears. Next, tap Item Charge and type in the amount. Tap the green tick.

If you have more items to claim for, tap +Add another item and follow the same steps. 

Tap Confirm.

Confirm details and upload your receipt

You can upload receipt by taking a photo from the app, or by uploading it from your phone’s photo library. Tap Upload. To take a photo, tap Take a photo and take a photo of your receipt. To upload, tap Upload from Photo Library. Tap on the photo of your receipt to select. Tap on the green tick and then tap Confirm on the Upload receipt screen.

If the item you're claiming for requires supporting documents, you will see a button asking for these. Upload them in the same way you uploaded the receipt.

Add your payment details and submit claim

Check payment details. If they’re not correct, tap on Pay to… and add or correct the details. Tap on Submit claim.

Log in to My Medibank

Log in to My Medibank online, then navigate to Claims > Health appliance & service. Alternatively, click here and log in when prompted.

Select who the claim is for

If there's more than once person on the policy, you'll be able to select the name of the person who received the service once you've clicked through the two slides of introductory information.

Add provider details

Select the date of your treatment or service. 

Choose from the previous provider list or search for a provider by entering their Provider ID or other provider details (full name / business name and postcode).

Once you have selected your provider, confirm the practice/item type from the drop-down and click Next.

Note: sometimes a provider doesn't appear in the search results. If this happens you can choose to add the provider manually by clicking use the details above to continue.

Add item number

Enter the item number for your treatment/service (find this on your receipt). If there's no exact match, please get in touch.

Add treatment details

Enter quantity, charge amount and treatment date.. To add more than one item for the same provider, click: "Add another item".

Upload your receipt/s

Upload your digital receipt/s at the bottom of the page (press the red button). You can select more than one file if needed.

If the item you're claiming for requires supporting documents, you will see a section asking for these. Upload them in the same way you uploaded the receipt.

Add your payment details

Enter where you'd like your reimbursement paid to, including bank account name, BSB and account number.

Review & submit 

Review your claim details details. To make changes, click “Back”. To submit, click “Next”.

Confirmation receipt

A confirmation page will confirm your claim is submitted and display a claim ID, which you can keep for reference.